Comment #2

joker17 — Sat, 11 Sep 2010 23:10:13 GMT

I tried looking for windows 7 specific drivers, but no info is available on the net, or the Virgin site. Their customer support stinks. <br

Comment #1

phileight — Sat, 11 Sep 2010 22:35:42 GMT

assumption #2. the media is recognized by the computer try unplugging all usb devices that are connected, except mouse and keyboard. if you have a monitor that has usb ports, change it if you can untill you get the drivers installed. good luck

Original Blog Entry: Computer help

joker17 — Sat, 11 Sep 2010 19:27:11 GMT

Ever since I installed Windows 7, my Virgin Mobile broadband2go device cannot find 3 drivers for an interface, so I can't install the device. I called customer support at Virgin and their tech supports really don't have a clue. Three different reps told me to do 3 different things. The second rep sent me a new device which I received to day, but still, for some reason, the drivers can't be installed.

The 3rd rep I spoke today told me that he tried everything he could and that his supervisor told him that I had to re-install Windows 7 again, because during the initial installation, there may have been some files that weren't installed properly. After doing some research on the net, I found one person in a forum who had the same problem and tried reinstalling Windows 7 with no success. So i don't feel that will work.

I tried looking for the drivers manually, but there are no where to be found. All the software is on the stick and no CD is needed, yet for some reason, it still can't find the drivers. Also, the software within the stick has an automatic installer, so there would be no need to manually look for the drivers, but I tried anyways thinking it can't hurt.

I'd appreciate it if anyone has any other ideas. I really don't want to reinstall Windows 7 all over again.

Thanx...

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