Comment #4

truecritic — Sat, 03 Sep 2011 01:32:40 GMT

<br />Pure Genius - too bad there aren't any phone booths around now!<br

Comment #3

GASMETERGUY — Fri, 02 Sep 2011 17:01:41 GMT

Whenever I call customer support...... Never mind.

Comment #2

sully16 — Fri, 02 Sep 2011 11:32:08 GMT

lmao, pretty good.

Comment #1

JAP69 — Fri, 02 Sep 2011 04:04:36 GMT

<br />Priceless, ROFLMAO

Original Blog Entry: HELLO, operator

emilyg — Fri, 02 Sep 2011 03:20:57 GMT

ANOTHER CHAPTER OF THEY WALK AMONG US AND REPRODUCE!! BUT MOST OF ALL - THEY VOTE!

Actual call center conversations!

Customer: 'I've been calling 0700-1000 for two days and can't get through;

can you help?'

Operator: 'Where did you get that number, sir?'

Customer: 'It's on the door of your business.'

Operator: 'Sir, those are the hours that we are open.'

----------------------------------------------------------------------

Samsung Electronics

Caller: 'Can you give me the telephone number for Jack?'

Operator: 'I'm sorry, sir, I don't understand who you are talking about.'

Caller: 'On page 1, section 5, of the user guide it clearly states that

I need to unplug the fax machine from the AC wall socket and

telephone Jack before cleaning. Now, can you give me the number for Jack?'

Operator: 'I think it means the telephone plug on the wall.'

----------------------------------------------------------------------

RAC Motoring Services

Caller: 'Does your European Breakdown Policy cover me when I am

traveling in Australia ?'

Operator:'Does the policy name give you a clue?'

----------------------------------------------------------------------

Caller (inquiring about legal requirements while traveling in Europe )

'If I register my car in France , and then take it to England ,

do I have to change the steering wheel to the other side of the car?'

----------------------------------------------------------------------

Directory Inquiries

Caller: 'I'd like the number of the Argo Fish Bar, please'

Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is correct?'

Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'

----------------------------------------------------------------------

Then there was the caller who asked for a knitwear company in Woven.

Operator: 'Woven? Are you sure?'

Caller: 'Yes.. That's what it says on the label -- Woven in Scotland ...'

----------------------------------------------------------------------

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on.'

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Tech Support: 'I need you to right-click on the Open Desktop.'

Customer: 'OK.'

Tech Support: 'Did you get a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'

Customer: 'No.'

Tech Support:'OK, sir. Can you tell me what you have done up until this point?'

Customer:'Sure. You told me to write 'click' and I wrote 'click'.

----------------------------------------------------------------------

Tech Support: 'OK. At the bottom left hand side of your screen, can

you see the 'OK' button displayed?'

Customer:'Wow! How can you see my screen from there?'

----------------------------------------------------------------------

Caller: 'I deleted a file from my PC last week and I just realized that I need it.

So, if I turn my system clock back two weeks will I get my file back again?'

----------------------------------------------------------------------

This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department..............

Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause.'

Actual dialogue of a former Word Perfect Customer Support employee.

(Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'

Caller: 'Yes, well, I'm having trouble with Word Perfect .'

Operator: 'What sort of trouble?'

Caller 'Well, I was just typing along, and all of a sudden the words went away.'

Operator: 'Went away?'

Caller: 'They disappeared'

Operator: 'Hmm. So what does your screen look like now?'

Caller: 'Nothing.'

Operator: 'Nothing??'

Caller: 'It's blank; it won't accept anything when I type.'

Operator: 'Are you still in Word Perfect, or did you get out?'

Caller: 'How do I tell?'

Operator: 'Can you see the 'C: prompt' on the screen?'

Caller: 'What's a sea-prompt?'

Operator:'Never mind, can you move your cursor around the screen?'

Caller: 'There isn't any cursor; I told you, it won't accept anything I type..'

Operator: 'Does your monitor have a power indicator?'

Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?'

Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'

Caller: 'Yes, I think so.'

Opera tor: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall..

Caller: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? '

Caller: 'No.'

Operator:'Well, there are. I need you to look back there again and

find the other cable.'

Caller: 'Okay, here it is.'

Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer..'

Caller: 'I can't reach.'

Operator:'OK. Well, can you see if it is?'

Caller: 'No..'

Operator: 'Even if you maybe put your knee on something and lean way over?'

Caller:'Well, it's not because I don't have the right angle -- it's because it's dark.'

Operator: 'Dark?'

Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.'

Operator: 'Well, turn on the office light then.'

Caller:'I can't.'

Operator: 'No? Why not?'

Caller: 'Because there's a power failure.'

Operator: 'A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in?'

Caller: 'Well, yes, I keep them in the closet..'

Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'

Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'

Caller: 'Well, all right then, I suppose. What do I tell them?'

Operator: 'Tell them you're too stupid to own a computer!'

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