Comment #2

MADDOG10 — Sat, 21 Dec 2013 14:58:09 GMT

I was thinking that she also thinks like peloooosi.

Comment #1

rdgrnr — Sat, 21 Dec 2013 14:41:06 GMT

She answers questions like Nancy Pelosi.

Original Blog Entry: Chat Session with Comcast

tbraddock — Sat, 21 Dec 2013 13:52:13 GMT

First of all, always use a chat session so you have proof of what they tell you. I had already made 2 phone calls to Comcast to get my $20 credit. I wouldn't have even know about the $20 credit (They will never till you about it) had I not been so Pissed off about them not showing up for a scheduled appointment. No one even called to tell me they were not going to make it. When I called them to ask why no one showed, they told me it hab been resheduled for Friday between 1 and 3pm. Now how in the Heck would I have known if I hadn't called. Thisicked me off so bad, I started doing some research and found out about the Comcast Customer Gaurantee.

The point is, Comcast thought I would just forget all about it, I'm sure. If this happens to you, get your $20 credit, but use the chat session so you have proof.

The Chat session was somewhat comical, so I wanted to share you you guys.

analyst Betsy has entered room

Betsy: Hello Tony, Thank you for contacting Comcast Live Chat Support. My name is Betsy. Please give me one moment to review your information.

Tony: My Issue: There was supposed to be a $20.00 credit on this bill, because no one showed up for a service appointment on November 26, 2013 between 3 and 5pm. I called and they told me a credit would be issued and be on the next bill.

Betsy: It's my pleasure to have you on chat today. I am looking forward to assist you.

Betsy: Tony , I understand you want to make sure that all your billing charges are correct. Personally, I also make sure that I am billed correctly. I would be very glad to check on this for you. Let me pull your accout so we can discuss the bill together.

Betsy: To better assist you, do you mind if I ask you a few questions?

Tony: What is your question?

Betsy: To ensure I have the right account up, would you please verify the account # and complete service address?

Tony: I have already provided that. (Had to provide all this information just to get into the chat session) XXXXXXXXXXXXXXXXXXXXXXXX Service ticket number was 344577028.

Betsy: Thank you.

Betsy: I have your account information pulled up. I d like to do an account review with you after we address your question/concern. Would that be fine with you?

Tony: Fine.

Betsy: Thank you for waitnig, Tony.

Tony: Are you still there Betsy? (After 8 minutes of waiting)

Betsy: Yes, I am still here Tony.

Betsy: I have your account information pulled up. I d like to do an account review with you after we address your question/concern. Would that be fine with you?

Tony: Me Too.

Tony: Deja Vu. You have already sent this message.

Betsy: Oh, my apologies. I am checking your account right now Tony. I am reviewing your account for me to give you the right information.

Tony: You can give me the $20 credit as promised and according to the Comcast Customer Guarantee.

(Finally admits they failed to issue credit)

Betsy: I have a good news for you, Tony. I have check here that the $20, indeed did not reflect on the bill. I am going to process these credit and these will reflect on the next bill. Rest assured that their is $20 credit on it.

Tony: Well I heard that last time.

Tony: I would like an e-mail from your supervisor stating that please.

Betsy: I am personally credit these. For references I can give you my chat ID number, Tony for you to believe me that I truly assist you and credit with your concern.

Tony: SO did the last person.

Betsy: I can give you my employee ID to make sure that I processed the credit for you.

Tony: OK.

Betsy: Here is my Employee ID for references 100751931. I already credit the $20 for you.

Tony: Thank you. I'll save this chat session as a reference. We'll see if the credit actually gets applied.

Tony: I'm signing off now.

Betsy: Yes, Tony. The $20 credit will reflect on your next bill.

Betsy: I'm glad I was able to help you. Do you have any other questions or concerns I can help you with today?

Tony: No

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