Scratch Offs Not Being Paid

Reply #10

DoctorEw220 — Sun, 12 Jul 2009 03:42:04 GMT

In PA, a lot of retailers will pay cash on free ticket winners.

Reply #9

PrisonerSix — Tue, 23 Jun 2009 00:49:59 GMT

When Louisiana started its lottery in the early 1990s, there was a chain of stores around the New Orleans area, where I was living at the time, that wouldn't cash lottery tickets period, only give more tickets. The cashiers would tell me things like they can't ring up NO SALE on the register, or they can only cash it if the register is already open. I should have reported them but I didn't. The only recourse I had was to just stop buying them at that store, which I did.

The only other prob... [ More ]

Reply #8

ca-dreamin* — Sat, 13 Jun 2009 23:17:56 GMT

Too bad the KY Lottery Headquarters didn't show good faith and mail you a check for $6.00....that would have been nice.

In the past I've turned in a free ticket and was given a dollar instead of another ticket. I've also used a free ticket (scratcher) to get say a dollar play on MM. (can't remember exactly what game I played

Reply #7

duckman — Wed, 03 Jun 2009 22:28:58 GMT

Good you reported that to Lottery HQ. It is spelled out in their retailer agreement which the store signed that they should have given cash for a true cash winner. Either the clerk was not aware of this or the store does this to sell more tickets. Most state lottery offices would followup with the store and although a single instance of this type would not get their lottery authorization yanked, continued incidents would. The lottery does track compaints such as yours so a store that gets enough... [ More ]

Reply #6

Littleoldlady — Wed, 03 Jun 2009 15:41:31 GMT

We received a phone call from Billy Vaughn from the lottery Security Dept for the Ky Lottery. He had looked the transaction up on the computer and he found it! He said that they should have given the $6.00 for the ticket and not 6 more scratch offs. He said he will call them and inform them of their mistake. We found out also that for the past 6 months the Ky Lottery has changed their payout system to be more like TN and other lotteries around the country. Here is what he said:

If you play a

Reply #5

Classic47 — Wed, 03 Jun 2009 15:28:43 GMT

I was always afraid of something like this happening when I discovered on the website that lotto retailers aren't legally obligated to redeem winning tickets, even though it says prizes of under 600 can be claimed at any lotto retailer. Granted, I don't think the law should get involved, but there should be some incentive from the higher ups to redeem winning tickets of under 600. Heck, at least give me a check. BUT, all this over a 6 dollar prize?! IT'S 6 DOLLARS!! You'd probably spend more tha... [ More ]

Reply #4

Littleoldlady — Tue, 02 Jun 2009 16:09:17 GMT

I already gave that information to the Ky Lottery HQTRS. The name of the store, telephone number, address, etc. I didn't post it on here because there are MANY of them and it would be unfair to the ones who are honest.

Reply #3

dr65 — Tue, 02 Jun 2009 15:56:36 GMT

Things are going to get lost in the translation between you and KY headquarters hence the form

letter explaining free ticket redemption.

Make yourself more than clear (to me, what you've explained here is crystal clear but you are

dealing with them....)

Let them know the store is unwilling to pay your cash winners and supply them with

the telephone number and name of the clerk if possible and/or manager name.

I suspect this is an unwritten but actively practiced STORE policy.... [ More ]

Reply #2

Littleoldlady — Tue, 02 Jun 2009 15:33:41 GMT

They sent me an email this morning also and this is what they said. This is from the Ky Lottery HQTRS

On your winning tickets, did you win a cash prize or a free ticket prize? If it was a free ticket prize (it would say FREE TKT), the retailer is instructed to give players a free ticket of the same price value. For instance, if you won a free ticket on a $2 scratch-off, you would receive another $2 scratch-off. The back of our tickets state: 'Players winning a free ticket prize in this game a... [ More ]

Reply #1

TnTicketlosers — Tue, 02 Jun 2009 14:08:58 GMT

You go girl,zyes I spent my last dime in Ky also on scratch offs,,,,When I went to bingo at exit 2 ,I stopped in for a new 20 dollar scratch off,ending up buying 6,,,that is 120.00,,,,,,,,,NOTHING...I will never buy there again...

Scratch Offs Not Being Paid

Littleoldlady — Tue, 02 Jun 2009 01:41:03 GMT

I am going to delete certain parts of this email but this is what I sent to the Ky Lottery Headquarters a moment ago.

From: Date: 6/1/2009 8:34:16 PM

To: CUSTSRVS@KYLOTTERY.COM

Subject: Scratch Off Not Being Paid

To Whom It May Concern,

My husband and I recently (today) purchased some scratch offs from M-- F---, Ft. Campbell Blvd, Oak Grove, Ky 42262,. Their telephone number is XXX-XXXX. We won $6.00. When we asked for cash, we were informed that the company