Announcement about Smart Luck Lottery Software

Reply #16

L J1 — Tue, 14 Aug 2018 13:16:35 GMT

Yes that is correct. When Drawings are missing or repeated, I contacted Smart Luck by e-mail and phone to discuss the issue. It was resolved, no problem.

Reply #15

LottoBux — Wed, 18 Jul 2018 18:03:39 GMT

I'm Glad That Support Problem Got Resolved.

I Had A Problem With 2 Missing Saturday Keno Files Back In May.

I Encountered The Same Re-Captcha Problems As In The OP.

And I Wasn't About To Call Long Distance.

(We do not have a toll-free line for technical support)

So,I Updated Manually.

All Was Good But Whenever I Run The Updater To Update Other Files It Overwrites The File And Those Draws Are Missing Again.

It Wasn't That Big Of A Deal Anyway.

Eventually,I Wouldn't Be Need... [ More ]

Reply #14

grwurston — Wed, 04 Jul 2018 23:20:28 GMT

I missed the 20 min time limit to edit my last post. Just wanted to add...

Radio-Frequency IDentification

RFID stands for Radio-Frequency IDentification. The acronym refers to small electronic devices that consist of a small chip and an antenna. The chip typically is capable of carrying 2,000 bytes of data or less.

Reply #13

grwurston — Wed, 04 Jul 2018 22:57:17 GMT

Apparently there are 3 different kinds of lottery balls used in the drawings. Who knew? Smartplay also makes lottery machines.

Here is what RFID is, as installed inside the lottery balls. RFID stands for Radio Frequency IDentification.

What is RFID and how does it work?

RFID methods utilize radio waves to accomplish this. At a simple level, RFID systems consist of three components: an RFID tag or smart label, an RFID reader, and an antenna. RFID tags contain an integrated circuit and a... [ More ]

Reply #12

grwurston — Wed, 04 Jul 2018 21:47:33 GMT

I'm curious as to what exactly scheduled maintenance entails. It's not like they can add or subtract any weight to the balls if they're out of spec. Well, I suppose they might get a teeny tiny bit lighter if the paint wears off due to use. So other than repainting them, what can they do

Reply #11

Lottomeister — Wed, 04 Jul 2018 21:19:41 GMT

I have used many lottery programs over the years including Smart Luck, Lottery Director, Versa Bet, Lotwin, LotteryBoss, Lotto Logic, Lottery Sorcerer etc adnausem and then some. I have done the ball set thing. Trust me it makes no difference when, how or why the ball sets were replaced or maintained. You're chasing a ghost if you think it matters.

Reply #10

Kosh — Wed, 04 Jul 2018 13:02:14 GMT

Dear BobP,

I asked the Massachusetts Lottery Commission the question that you recommended that I ask and got back this answer in my email which I now quote verbatim:

Thank you for contacting the Mass. State Lottery regarding our Mass Cash game ball sets. The most recent replacement of the Mass Cash ball sets occurred in June of 2017. I do not have a specific date when the new ball sets were implemented. We contract with a company that does scheduled maintenance of the ball sets

Reply #9

Kosh — Tue, 03 Jul 2018 00:52:15 GMT

Hello All,

Excellent news:

I just checked out the website again.

Here is an update: apparently Smart Luck, Inc, and its associated website are NOT out of businesses.

The website has been overhauled and updated.

The email contact forms for Technical Support and for Sales have been updated and improved.

They have also upgraded to reCAPTCHA v2.

Regards,

Kosh

Reply #8

Raven62 — Mon, 02 Jul 2018 08:34:33 GMT

http://www.smartluck.com/blog/tip-how-to-change-game-range-in-advantage-gold

Reply #7

BobP — Mon, 02 Jul 2018 07:14:44 GMT

I think it's a little early to write them off as out of business just because they don't reply over the weekend when they say their hours don't include the weekend.

As to range, I do believe you have it right. The setting is for all smart luck charts until you change it which would then change the sorted order of the previously posted smart luck picks, you would have to hand work different range results into picks if you want to change ranges for different charts.

Normally you would wan... [ More ]

Reply #6

Kosh — Mon, 02 Jul 2018 00:09:06 GMT

Hello All,

Since it appears that this company has gone out of business, that means that technical support is no longer availible to answer my question.

So now I turn to you, my fellow Lottery Post members, to help with a question that I have.

This question is best answered by someone who has experience in using this software program.

Here is my question:

The Set Range pop up has this message that says this: RANGE only affects grid hints in the main form.

Reply #5

Raven62 — Sun, 01 Jul 2018 04:16:46 GMT

Maybe Las Vegas is the place to go:

https://www.bbb.org/southern-nevada/business-reviews/computer-hardware/smart-luck-software-in-las-vegas-nv-58308

Reply #4

Kosh — Sun, 01 Jul 2018 00:59:02 GMT

Dear Raven62,

I did in fact call the Smart Luck technical support number last Friday at around 3:15 P.M., which is, in fact, during the hours that they specify on their website. When I called, I got a message that said that the number was no longer set up to accept phone calls.

That plus their email system being no longer operative is the reason why I have started this topic.

I really hope someone in the Clearwater, Florida area stops by the Smart Luck office and fi... [ More ]

Reply #3

Raven62 — Sat, 30 Jun 2018 12:15:30 GMT

Technical support can be reached by phone, Monday-Friday between the hours of 1PM-5PM Eastern Standard Time (GMT -5:00) only.

Reply #2

Todd — Sat, 30 Jun 2018 12:04:56 GMT

Reply #1

BobP — Sat, 30 Jun 2018 06:39:13 GMT

Tried their email contact form and got the same

reCAPTCHA V1 IS SHUTDOWN

Directsite owners to g.co/recaptcha/upgrade

Sent an email to their whois address regarding email and phone, they say they don't respond over the weekends so we'll have to wait and see.

BobP

Announcement about Smart Luck Lottery Software

Kosh — Sat, 30 Jun 2018 02:42:31 GMT

Hello All,

Earlier today I tried contacting technical support at Smart Luck at using their website email system. Apparently, their website email system is no longer working. I was not able to send an email to technical support at the Email for Technical Support.

Instead I got a message saying that their reCAPTCHA system has been shut down.

This was the exact message I got:

reCAPTCHA v1 is Shutdown

Direct Site owners to g.co/recaptcha/upgrade.

Appar... [ More ]