National Lottery computer fiasco cost winner £800,000
A systems failure at the lottery operator Camelot caused terminals in shops to crash as they tried to issue tickets for the main Lotto draw and even halted Internet sales.
The dramatic reduction in takings for the post-Christmas draw caused the jackpot to be trimmed from the 4.2 million (US$6.1 million) estimated on Christmas Eve to 3.4m (US$5m).
Camelot apologized publicly after the problem which may also have prevented a potential jackpot winner from buying a ticket.
A single player w ...
Dec 29, 2008, 9:54 am - Lottery News forum
Wisconsin Lottery does not make vendor pay for mistakes
The Wisconsin Lottery has repeatedly declined to seek the maximum amount of damages allowed against a contractor whose technical failures have disrupted ticket sales and operations, records show.
The Lottery has contracted with GTECH Corp. since 1989 to operate its ticket system, including 3,200 terminals at retailers statewide and a related telecommunications network. Under the contract, the Lottery can assess damages when its telecommunications systems fail or tickets cannot be validated.
Nov 28, 2008, 9:28 am - Lottery News forum
Michigan Lottery replacing terminals statewide
Michigan celebrates 36th anniversary of state lottery
As the Michigan Lottery turns 36 this week, about 11,000 lottery machines across Michigan are being replaced with new state-of-the-art terminals.
The new Michigan Lottery terminals are smaller, faster and easier to use, with features including touchpad screens and laser printing instead of keyboards and the usual ticket paper.
About 3,420 retailers statewide already have converted to the new machines.
State's first lottery ticket ...
Nov 14, 2008, 10:42 am - Lottery News forum
Programming errors cause S.C. Lottery payout problems
Software bugs discovered in new system
The executive director of the South Carolina Lottery apologized to players Wednesday, a week after software glitches caused some lottery tickets to not be paid correctly.
Ernie Passailaigue, who heads the lottery, said a myriad of problems surfaced last week but have since been fixed. He said the problems stem from the installation of a new software system.
Some game tickets from the lottery's former game contractor didn't scan properly, he said, a ...
Nov 14, 2008, 9:42 am - Lottery News forum
Human error caused expensive Va. Lottery mistake
New Game Generated More Than 600 Winning Tickets
Debra and Raul Bennett are faithful lottery players, though in nearly 15 years of playing they never had won much more than pocket money.
So on Sunday, when the retired Hampton, Va., couple realized they had a winning ticket from the Virginia Lottery's brand-new Fast Play Super 7s game, they were ecstatic. Plans for spending the $7,777 the game's top prize came fast and furious.
But when the Bennetts went to the Hampton Virginia Lottery o ...
Oct 22, 2008, 6:44 pm - Lottery News forum
Software error stalls validation of some winning D.C. lottery tickets
Glitch delayed winnings for several dozen ticketholders; cause still sought
A mysterious software bug in 17 lottery machines used by the D.C. Lottery and Charitable Games Control Board in Washington left several dozen winning instant ticketholders unable to immediately cash their prize tickets last week.
The problem, according to Jay Young, chief operating officer of the lottery board, was tracked to the proprietary software that validates instant tickets with winning numbers, but the exac ...
May 9, 2008, 8:46 am - Lottery News forum
Iowa lottery offering receipts
Players who buy lottery or scratch tickets in Iowa now can receive a receipt, a move designed to enhance players' security.
The receipt system is the second phase of the Iowa Lottery's enhanced player security program. The program began in March.
Receipts will be available for every instant-scratch or lottery ticket that is checked or cashed. Two receipts will be printed one for the retailer, and one for the player.
The receipts were offered for the first time starting yesterday.
May 6, 2008, 10:33 am - Lottery News forum
Iowa Lottery requires winners to sign tickets
On the heels of a similar announcement from the Ontario Lottery, the Iowa Lottery has imposed a new rule aimed at reducing the possibility of retailer fraud.
Starting March 15, 2008, Iowa retailers will only be able to check and cash lottery tickets if they have first been signed by the ticketholder.
The lottery also reinforced that players are responsible for the accuracy of their tickets before leaving the store, and for determining if their ticket is a winner.
Under current rules, re ...
Mar 10, 2008, 10:24 am - Lottery News forum
Glitch in lottery system, N.L. woman says
A lottery player in Newfoundland says there could be a problem with Atlantic Lottery tickets after she says she was denied her prize.
Elaine Wells, of Foxtrap in Conception Bay South, says she bought a Lotto 6/49 ticket in January and won $20 on the TAG feature. But when she went to a ticket retailer to claim her prize, the lottery corporation's scanner at the store didn't register the ticket as a winner.
After checking the numbers, she says was convinced her ticket was a winner. She conta ...
Mar 10, 2008, 9:33 am - Lottery News forum
Ontario Lottery adds signature requirement for claiming prizes
Starting this week, retailers are not allowed to validate Ontario lottery tickets unless customers sign them on the front.
Players are also asked to sign the back of Instant Win tickets until a new signature box is added to the front in the coming months.
The signature requirement is the second new measure added by the Ontario Lottery Corp. in as many weeks to improve security.
New musical chimes and voice alerts took effect Jan. 22 at all lottery terminals to help inform players of the ...
Jan 30, 2008, 8:42 am - Lottery News forum