How can you be surprised, when you know about the tackle shop on bonita beach road? "Master bait and tackle" is the name of that store.
As far as the 7-11, on bonita beach road i'm assuming is the one, it's not the only store which has really bad service. And it dosen't neccessarily have to be a 7-11 either. The Hess station on the corner of Terry street and Old 41 has had their share of terrible service also.
Just last week, i was coming home and stopped at the hess for something. As she's in the middle of ringing me up, a guy asks for the lottery result tickets which some stores have on the counter for anyone who wants to know what last night's numbers were.There apparently weren't any left, so she decides to stop everything she's doing and print up about 15 of them, while having a rather lenghty discussion about why she forgot to print more and so on and so on and yadda yadda yadda.....
She saw my face getting very red, and she said I'm sorry, and started to ramble to me about why she forgot, not realizing I heard why when she was explaining it to the guy.
At this point I was ready to explode, but I held my cool, along with the other 4 people behind me. I took my change with no eye contact and any words exchanged. As I walked out the door she yelped in a very loud manner and said " You should smile more".
People don't think before they utter their crap.
The sad part is that she basically answered her own question and didn't even realize it. None of that would have ever happened if she just did her job in the first place.
I see many different kinds of bad service all accross this area. The incident above was a mild example of what I have to deal with all day long.
The 7-11 adjacent from that Hess is ten times worse. After standing at the counter alone, hoping someone would notice me there and help, a guy walks up with a six pack of beer and places it on the counter. She obviously saw me standing there, but she starts ringing him up instead of me. Boy was I fumed.....I layed the 20 bucks in front of her real close to her end of the counter, and said pump 5. I was standing at the pump waiting for her to activate the pump for a bout a two minutes. I finally went back to see what the problem was, and she claimed that I never gave her any money and I never told her what it was for.
My reply was, you didn't see me put 20 bucks right in front of you? How can you not only miss that but also miss my voice especially after you made eye contact with me?
I said why do you think I was giving you 20 bucks? Do you think I just randomly give money away? Then I said really loud...HELLO!!!!
I keep telling myself that I'll just boycott that store, but it means I'd have to boycott 90 percent of the stores all over...LOL
Sorry for the long winded stories, but I can't help but vent. I know they don't get much pay, but try to atleast do your job somewhat effeciently.
I've realized over time that telling the manager won't help, because most of them are in cahoots with each other.
I really don't want people to get fired, I just want them to concentrate more on their job, and less BS talk with their cohorts, whether it be in the store, or on the phone, as you mentioned.They want to gossip with their friends and work at the same time.They don't even realize how badly they look in the eyes of the customers.
If i did what half these employess do, at my job as a limo driver, I would be fired the very first day. Just imagine me pulling up to the terminal door at the airport, getting out of the vehicle while I'm on the cell phone blabbering away with my friends, loading the luggage, opening the door for the customers, while I'm still gabbing and laughing at whatever, closing the door getting back in the vehicle and driving off while still on the phone, not even pausing to greet the customer. I might as well find the nearest store and buy the classifieds looking for a new job...LOL
I don't use cards for quick picks. I want to eliminate as much extra work for the employee as possible, preventing any more mistakes that might confuse them. Obviously they can't multi-task.