Comment #2

justxploring — Mon, 16 Oct 2006 20:01:06 GMT

Thanks, Rick. Fortunately I got through to the service department at the dealership after numerous tries. I guess I should be fair to the service advisors. Maybe it's just a lousy car and/or the mechanics aren't paying attention. I aways thought they check a car for major defects when it's being serviced. It's easy to blame whoever is available. I used to get yelled at when a furniture delivery was delayed, as if I could go to China and assemble it. One small repair, a door lock, took 4 visits (no kidding) because they kept receiving the wrong part. I'll never know if it was the factory's fault as they claim or someone just couldn't get a stupid little part number right. One of the service advisors told me to come down today so he could get an order printed. He said the factory is very rigid on warranties, so at least the front axle is covered (yay!!) and at the same time, they'll get someone to fix my power locks (again) I am starting an important certification class next Monday, which is probably why I wrote this. I shouldn't get online when I'm so stressed, although it's a good way to vent. I also need root canal work and my dentist is out of town. I am going nuts thinking I'm going to lose a very good opportunity before I even start. Oh, I'm glad I'm writing this because I just remembered to call them about my windshield wipers. They already replaced the motor, but they still stop in the middle of the windshield and I can't get them to go down all the way. I swear on my life, this is not a joke.... [ More ]

Comment #1

Rick G — Mon, 16 Oct 2006 17:16:08 GMT

Nancy, it sounds like you found a good mechanic. Hang on to him and give him ALL of your business. As you said, you might save a few bucks going elsewhere for certain things but in the long run you will make out because he's not going to rip you off on the major things. A loyal customer is just as important to him as an honest mechanic is to you.<br /><br />It sounds like your car is in as bad a shape as my '89 Bonneville was. Five year old cars aren't supposed to have those kind of problems... [ More ]

Original Blog Entry: Honesty

justxploring — Mon, 16 Oct 2006 15:31:43 GMT