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		<title>Take A Break</title>
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			<title>Comment #2</title>
			<link>/blogentry/23895#c26758</link>
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			<pubDate>Mon, 18 Aug 2008 13:29:04 GMT</pubDate>
			<dc:creator>cashinn</dc:creator>
			<description><![CDATA[<p>:) Thanks for stopping by em.</p>]]></description>
			<category>cashinn</category>
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			<title>Comment #1</title>
			<link>/blogentry/23895#c26749</link>
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			<pubDate>Mon, 18 Aug 2008 03:57:43 GMT</pubDate>
			<dc:creator>emilyg</dc:creator>
			<description><![CDATA[<p>Funny!!!!!</p>]]></description>
			<category>emilyg</category>
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			<title>Original Blog Entry: Take A Break</title>
			<link>/blogentry/23895</link>
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			<pubDate>Sun, 17 Aug 2008 21:46:57 GMT</pubDate>
			<dc:creator>cashinn</dc:creator>
			<description><![CDATA[<p> Call Center Conversations<br /><br />Customer: I&#x27;ve been calling 700-1000 for two days and can&#x27;t get through; can you help?<br /><br />Operator: Where did you get that number sir?<br /><br />Customer: It&#x27;s on the door of your business.<br /><br />Operator: Sir, those are the hours that we are open.<br /><br />*******<br /><br />Caller: Can you give me the telephone number for Jack?<br /><br />Operator: I&#x27;m sorry, sir, I don&#x27;t undrstand who you are talking about.<br /><br />Caller: On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?<br /><br />Operator: I think it means the telephone plug on the wall.<br /><br />*********<br /><br />Tech Support: OK. At the bottom left hand side of your screen, can you see the OK button displayed?<br /><br />Customer: Wow! How can you see my screen from there?<br /><br />**********<br /><br />Tech Support: I need you to right-click on the Open Desktop.<br /><br />Customer: OK<br /><br />Tech Support: Did you get a pop-up menu?<br /><br />Customer: No.<br /><br />Tech Support: OK. Right-Click again. Do you see a pop-up menu?<br /><br />Customer: No.<br /><br />Tech Support: OK, sir. Can you tell me what you have done up until this point?<br /><br />Customer: Sure. You told me to write &#x27;click&#x27; and I wrote &#x27;click&#x27;.<br /><br />... &#x5b;&#xa0;<a href="/blogentry/23895">More</a>&#xa0;&#x5d;</p>]]></description>
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			<category>cashinn</category>
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