Call Center Conversations

Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"

Operator:  Where did you get that number sir?"

Customer:  "It's on the door of your business."

Operator:  "Sir, those are the hours that we are open."

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Caller:  "Can you give me the telephone number for Jack?"

Operator:  "I'm sorry, sir, I don't undrstand who you are talking about."

Caller:  "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning.  Now, can you give me the number for Jack?"

Operator:  "I think it means the telephone plug on the wall."

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Tech Support:  "OK. At the bottom left hand side of your screen, can you see the OK button displayed?"

Customer:  "Wow! How can you see my screen from there?"

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Tech Support:  "I need you to right-click on the Open Desktop."

Customer:  "OK"

Tech Support:  "Did you get a pop-up menu?"

Customer:  "No."

Tech Support:  "OK.  Right-Click again.  Do you see a pop-up menu?"

Customer:  "No."

Tech Support:  "OK, sir.  Can you tell me what you have done up until this point?"

Customer:  "Sure.  You told me to write 'click' and I wrote 'click'."