Call Center Conversations
Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"
Operator: Where did you get that number sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we are open."
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't undrstand who you are talking about."
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think it means the telephone plug on the wall."
Tech Support: "OK. At the bottom left hand side of your screen, can you see the OK button displayed?"
Customer: "Wow! How can you see my screen from there?"
Tech Support: "I need you to right-click on the Open Desktop."
Tech Support: "Did you get a pop-up menu?"
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."