Does your lottery listen to players?

Reply #13

CASH Only — Thu, 28 Dec 2006 14:46:43 GMT

Of course, I meant 2006. I'm sure at some point next year I'll be writing 2006 instead of 2007.

As far as the best in US lottery news in 2006, it's between Pennsylvania announcing the end of Lucky for Life (to be replaced in January) and the never-ending Hot Lotto jackpot (now over $18m).

Reply #12

EXCALIBUR — Thu, 28 Dec 2006 08:20:12 GMT

Somebody appears to have read my emails or at least a portion of each of my emails and sent replies.

But they don't seem to care what you say to them, they do only as they themselves want to, at least here on Tx.

People keep on buying lottery tickets, so the state does not have to listen to lottery players, not at all.

Reply #11

four4me — Tue, 26 Dec 2006 21:48:50 GMT

personally i think all lottery's have some kind of customer based feedback where they go out and talk to groups of people. some lottery's have VIP clubs and such. many lottery's depend on peoples feed back in order to better serve their customers. i also think lottery's are set up and have rules and guide lines by which they conduct their business that have to be voted on in order for them to implement certain game structures.

the fact they don't listen isn't true. The fact that they field m... [ More ]

Reply #10

CASH Only — Tue, 26 Dec 2006 21:44:07 GMT

Personally, I consider the end of Lotto South the biggest lottery blunder of 1996. Just imagine if LS had added South Carolina. We'll never know.

Reply #9

konane — Tue, 26 Dec 2006 21:35:28 GMT

My understanding is the Georgia Lottery corporation is structured differently than the NY lottery, in that Ga is almost a stand alone corporation which allows more flexibility in decision making. That may be the core difference between your state and mine, and what each can offer. Our lottery seems more player friendly since she took over, also I'm getting back answers to questions I've emailed unlike before.

Personally I don't like the format nor low annuity payout of Win For Life so sim... [ More ]

Reply #8

RJOh — Tue, 26 Dec 2006 21:35:02 GMT

CASH Only writes Ms DeFrancisco used to run my lottery.

CASH Only, you should run your lottery your way and stop letting New York run your lottery their way.

Reply #7

CASH Only — Tue, 26 Dec 2006 21:25:08 GMT

Ms DeFrancisco used to run my lottery. I actually met her in 1999 at a store that sold a winning jackpot ticket. I was delivering NY Lottery New$ at the time.

In my case, the lottery may listen when it comes to declining sales, but not to player suggestions. As far as GA is concerned, maybe it listens to its players more than NY does, but they ignored those who wanted a cash option in the game that replaced Lotto South.

Reply #6

Bryan — Tue, 26 Dec 2006 20:17:55 GMT

Are you kidding? MO does whatever they please whenever they feel like it. When we went to computer drawn picks they never even informed the players at all. I heard it on the news 2 days before it happen and MO didn't even put it on their website until the day it changed or the day after the change, I can't recall. They did the exact same thing when they changed the matrix on the Showme5. No warning at all. They don't tell us about any changes ahead of time so they don't have to listen to the whi... [ More ]

Reply #5

four4me — Tue, 26 Dec 2006 19:02:56 GMT

when was the last time you personally talked to a lottery rep.

do you think your one voice really matters.

what do you care how they conduct their affairs. loosers always complain the winners are probably thrilled they won.

if your so inclined get a job there and try and see how long you last putting down their practices

Reply #4

konane — Tue, 26 Dec 2006 18:58:09 GMT

Yes, the Georgia Lottery had changed dramatically for the better under the direction of Ms. DeFrancisco. We have lots of games with second chance drawings, promotions which give back to players which were all but non-existent previously.

Yes, Ms. DeFrancisco does seem to listen to what players (or focus groups) want which is awesome

Reply #3

CA LotteryGuy — Tue, 26 Dec 2006 18:53:11 GMT

I think the lottery listens to players in a few different ways.

First they look at sales. If a game is not performing (i.e. generating sales/profits for the lottery as expected) that is a indicator that something might need to be done.

Another way they listen through customer feedback. By this I mean the input submitted to the lottery from the people who play (or don't play) their games. Maybe they even monitor sites like Lottery Post to get a feel for what is happening in the custo... [ More ]

Reply #2

RJOh — Tue, 26 Dec 2006 18:25:54 GMT

You not a customer unless you're buying tickets. If you're buying tickets for a game you don't like than you'll probably buy tickets for any game and what you think doesn't really matter.

Many Ohio lottery players said they didn't like Lot'O Play and they didn't buy tickets so next month the game will be replaced by an updated version of the old 649 game which was very popular in years past. Ohio listen to its players through surveys it takes but ticket sales also effected its decisions.... [ More ]

Reply #1

Coin Toss — Tue, 26 Dec 2006 15:30:29 GMT

CASH Only

The only thing a lottery is going to listen to is ticket sales.

As long as there are enough people willing to play it, everything else is secondary.

Moving to another state because of a lottery wouls indeed be ridiculous, nothing says that state's lottery wouldn' change.

Does your lottery listen to players?

CASH Only — Tue, 26 Dec 2006 15:02:57 GMT

As you all know I like to complain about certain lottery practices, especially in my home state. I am not trying to upset other LP members, but, giving something for them to think about before buying tickets.

I don't think my lottery listens to me or any of its customers, or at least it doesn't seem so in recent years. It doesn't do surveys, or hold periodic meetings around the state. It also doesn't seem to lobby for changes that would make it more competitive with other states (our longtime... [ More ]