Has this ever happened to you?
For anyone who has Cingular Wireless, you might be experiencing the same problems I'm currently having. They are migrating the records from Cingular to AT&T and I haven't been able to pay my bill since I first tried on Thursday. It is now past due, even though I was told by a customer service rep on both Thur & Fri there would be no late charge and it would not be past due because they understand customers are unable to access online payment. I offered to pay by phone with a credit card. She said to keep checking, but she couldn't take my payment.
I then spoke to a customer service representative who told me to go to a local payment center. Guess what? The address she gave me is a restaurant that hasn't been a Cingular Wireless store for about 2 years. The only other store is about 20 miles south.
However, this is not the reason I am posting. I keep getting error messages telling me to call customer service today. I don't want to pay a late charge. The automated payment system keeps saying "we can't process your payment" hold for customer service." It also says my payment is past due. When I called the store, the salesperson said the same thing. So I just tried to reach customer service again, and when I enter my cell phone number, I go through the entire payment process and get a recording that says "sorry but at this time we are not.......blah, blah..." Then it says please hold for a customer service representative. I get customer service and it's all in Spanish!!
I wanted to make sure I didn't say the wrong thing (since it's also voice automated) or press the wrong button, so I redialed and went through the entire process, only to hear once again "You are being transferred to customer service" and guess what? It was all in Spanish again!
Okay, I'm a patient person. So this time I decided to skip the whole "pay bill" process and try to reach customer service by pressing "5" as instructed and YAY!! I was directed to customer service. It was all in Spanish.