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What Country Do We Live In?


Last Edited: February 11, 2007, 1:36 pm

Has this ever happened to you?

For anyone who has Cingular Wireless, you might be experiencing the same problems I'm currently having.  They are migrating the records from Cingular to AT&T and I haven't been able to pay my bill since I first tried on Thursday.  It is now past due, even though I was told by a customer service rep on both Thur & Fri there would be no late charge and it would not be past due because they understand customers are unable to access online payment. I offered to pay by phone with a credit card.  She said to keep checking, but she couldn't take my payment.

I then spoke to a customer service representative who told me to go to a local payment center. Guess what? The address she gave me is a restaurant that hasn't been a Cingular Wireless store for about 2 years. The only other store is about 20 miles south.

However, this is not the reason I am posting.  I keep getting error messages telling me to call customer service today. I don't want to pay a late charge.  The automated payment system keeps saying "we can't process your payment" hold for customer service."  It also says my payment is past due. When I called the store, the salesperson said the same thing.  So I just tried to reach customer service again, and when I enter my cell phone number, I go through the entire payment process and get a recording that says "sorry but at this time we are not.......blah, blah..."  Then it says please hold for a customer service representative.  I get customer service and it's all in Spanish!!

I wanted to make sure I didn't say the wrong thing (since it's also voice automated) or press the wrong button, so I redialed and went through the entire process, only to hear once again "You are being transferred to customer service" and guess what?  It was all in Spanish again! 

Okay, I'm a patient person.  So this time I decided to skip the whole "pay bill" process and try to reach customer service by pressing "5" as instructed and YAY!!  I was directed to customer service. It was all in Spanish.


Entry #36


JAP69Comment by JAP69 - February 11, 2007, 5:38 pm
After all that frustration the phone would be kissin the wall.
Any how,
No promps for push button for English.
No special number for English.
Speak to the spanish rep. Holler no speaky spanish. Swear at them in english to see if they understand english.
justxploringComment by justxploring - February 11, 2007, 7:06 pm
Thanks! I honestly couldn't figure it out!   I gave in and drove to Naples...nice day anyway. She couldn't pull up my records. We finally got it straightened out and I have a receipt for my payment. Better than trying to fight city hall. No - no prompts are all for English. I kept going through all of the motions and entering my card info (prompted in English) and then told I was being transferred to a cust serv rep. That's when everything was in Spanish. This happened every time I called, so I didn't press any wrong numbers.
Comment by DoubleDown - February 11, 2007, 9:14 pm
ARGH !!!
I am going thru pains right now with Sprint and they are going to be dropped like a bad habit in about 2 weeks in favor of Verizon. I figure with that umpteen thousand person "network" following me around, perhaps things will be ok..
justxploringComment by justxploring - February 12, 2007, 4:06 am
Just make sure they don't follow you into the shower.

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