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New machines bog down Colorado Lottery

Colorado LotteryColorado Lottery: New machines bog down Colorado Lottery




The Colorado Lottery's switchover of computers has resulted in enormous problems, angry customers and long lines at checkout counters.

On Sunday, the Lottery shut down and replaced more than 2,800 machines throughout the state. It also added new software for the entire system.

About 1,500 of the new machines can check tickets immediately after they are purchased to see whether they are winners. Those include scratch-game tickets - the Lottery's largest sellers - which account for nearly two- thirds of the Lottery's $401 million in annual sales.

By Tuesday afternoon, not only were many of the new machines not working, but the instant ticket-checking service was extremely slow. Customers making purchases at convenience stores were forced to stand in lines while scratch-ticket players waited and waited for their tickets to be validated.

"It's the slowness of the system that's so pervasive," said Diane Reimer, spokeswoman for the Department of Revenue. "People are getting antsy; they don't want to wait so long."

Jim Jackman, 36, had been searching for a place to buy Powerball tickets for tonight's drawing. But everywhere he went, the machines were down. At a King Soopers on Monday and a Safeway and two 7-Elevens on Tuesday, nothing.

"No luck at all," said Jackman, who tried a Diamond Shamrock at East Sixth Avenue and Speer Boulevard on Tuesday to no avail. "I'm superstitious about buying the day of the drawing. I don't have much luck."

Reimer said some retailers got so tired of the hassles that they just shut their lottery machines down, choosing not to make any sales until the glitches were worked out.

She said the problems had been isolated by Tuesday and would be rectified as quickly as possible. She did not know how much money the Lottery had lost. "The biggest problem seems to be telecommunications," she said. "Information coming in from the terminals is hitting a roadblock somewhere."

Mina Annan, a clerk at the 7-Eleven store at East Colfax Avenue and Ogden Street, said she couldn't sign on to the new terminal.

"The screen tells me to put the user-ID number in, then asks for the password," she said Tuesday afternoon. "So I do that and it asks me again for the user-ID number. We've lost a lot of business these two days."

The new system was supplied by Scientific Games of New York. The company signed a six-year contract with the Colorado Lottery in 2002. The Lottery has already extended that contract an additional two years.

The former supplier was Gtech Corp., of Greenwich, Conn., which had been the software supplier since 1988 at about $7 million a year.

The switch had been planned for two years, officials said.




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11 comments. Last comment 12 years ago by LOTTOMIKE.
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Tennessee
United States
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October 15, 2004
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Posted: May 4, 2005, 4:01 pm - IP Logged

i feel sorry for them....


    United States
    Member #379
    June 5, 2002
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    Posted: May 4, 2005, 5:19 pm - IP Logged

    CO needs a pick-3 as well as Hot Lotto.

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      United States
      Member #1826
      July 11, 2003
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      Posted: May 4, 2005, 5:33 pm - IP Logged
      Quote: Originally posted by CASH Only on May 4, 2005

      CO needs a pick-3 as well as Hot Lotto.


      They definately need a pick-3.

      (insert signature here)

        MillionsWanted's avatar - 24Qa6LT

        Norway
        Member #9517
        December 10, 2004
        1329 Posts
        Online
        Posted: May 5, 2005, 6:19 am - IP Logged

        Now they can regret they changed from Gtech.

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          Tennessee
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          Posted: May 5, 2005, 6:30 am - IP Logged

          colorado doesn't even a have a pick 3?

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            Tennessee
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            October 15, 2004
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            Posted: May 5, 2005, 6:31 am - IP Logged

            i thought every state started out with a pick 3 game....


              United States
              Member #379
              June 5, 2002
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              Posted: May 5, 2005, 12:42 pm - IP Logged

              Don't ask me why.

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                Tennessee
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                October 15, 2004
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                Posted: May 5, 2005, 4:51 pm - IP Logged

                better yet,what was wrong with the machines they had??


                  United States
                  Member #379
                  June 5, 2002
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                  Posted: May 5, 2005, 9:21 pm - IP Logged


                  I couldn't tell you; I've never been to CO.

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                    Tennessee
                    United States
                    Member #7853
                    October 15, 2004
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                    Posted: May 5, 2005, 10:16 pm - IP Logged


                    colorado is backwards when it comes to lotteries...

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                      Tennessee
                      United States
                      Member #7853
                      October 15, 2004
                      11350 Posts
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                      Posted: May 5, 2005, 10:16 pm - IP Logged


                      lets hope oklahoma don't end up like this.....