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N.J. lottery drawing games offline across the state over the weekend

New Jersey LotteryNew Jersey Lottery: N.J. lottery drawing games offline across the state over the weekend
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Half of all lottery retailers across New Jersey were not been able to issue any tickets from Friday night through Monday as a result of a "technical issue," a state Treasury spokesman confirmed Monday.

The problem was touched off by a scheduled system upgrade Friday, according to an email from Treasury spokesman Chris Santarelli.

The glitch interfered with retailer shops' ability to print out ticket for "draw games," such as the Pick 3, Pick 4 and the Jersey Cash 5, and Cash4Life. "Instant games were not affected," Santarelli said.

Retail terminals were "expected to be up and running early [Monday] afternoon," he said.

Kalpesh Patel, manager of the Welsh Farms Food Stores in Newark, said his system was down all weekend and service was restored about 1:30 p.m. Monday.

"They are all frustrated," he said of his customers, some who returned every half hour to check if the systems were back up. Patel was frustrated, too. He said he wasn't able to get any information from GTECH, part of Northstar New Jersey Lottery Group that runs most of the lottery functions.

The downtime won't help the store's bottom line and the timing only makes it worse, Patel said. "The beginning of the month is when everybody has money and they want to play. That's a problem."

There are 7,200 lottery retailers statewide, Santarelli said.

In 2013, the lottery was New Jersey's fourth-largest source of revenue, generating $2.7 billion in ticket sales a year. The state received $950 million in revenue from the lottery in 2012, financing scholarships and programs for the disabled and military veterans.

NJ.com, Lottery Post Staff

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3 comments. Last comment 1 year ago by Raven62.
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mypiemaster's avatar - 2015021003pileofcash
JACKPOT HUNTER

United States
Member #141034
April 2, 2013
1408 Posts
Offline
Posted: August 4, 2015, 8:06 am - IP Logged

Glitch, glitch, glitch. Nobody can blame this one on Patel.

Seek and ye shall find -Matt. 7:7 ...Ask and ye shall receive -John 16:24 ...Give and it shall be given unto you -Luke 6:38 ...Be careful what you ask for!!! -Mypiemaster 1:1

Having Money Solves Problems That Not Having Money Creates Yes Nod ****John Carlton****

    sully16's avatar - sharan
    Ringleader
    Michigan
    United States
    Member #81740
    October 28, 2009
    40468 Posts
    Online
    Posted: August 4, 2015, 8:47 am - IP Logged

    Yikes, I would be angry also.

    Did you exchange a walk on part in the war ?

    For a lead role in a cage?

     

                                                From Pink Floyd's " Wish you were here"

      Raven62's avatar - binary
      New Jersey
      United States
      Member #17843
      June 28, 2005
      49725 Posts
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      Posted: August 4, 2015, 9:07 am - IP Logged

      Don't you just luv it: Gtech makes System Changes Friday Afternoon then goes Home for the Weekend without making sure all Functions are working OK! Change Management is an old IT problem which Gtech has not yet Mastered!

      A mind once stretched by a new idea never returns to its original dimensions!