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The time is now 4:31 am
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June 5, 2026, 12:00 pm
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Computer help
Published:
Updated:
I've been having computer problems for a long time now, but it's gotten even worse. For the past 6 months my computer goes to a blue screen about 10 times throughout the day.
The screen says that it needs to shut down to prevent damage to my computer. It also says that there is a file, and tells me what that file is. It also says that some components were improperly installed and I need to disable them.
I have no idea on how to do this. It also says that if the problem continues, I must either disable caching or shadowing. I definitely don't know what the heck that is.
Any help is appreciated. I might have to call compaq for help, unfortunately, all the CSR folk are indians, and have heavy accents. I have a great deal of trouble understanding what they are saying.
Thanx...
P.S. Before it shuts down, the bottom of the screen says that it's dumping physical memory on to disk. If that helps...

Comments
First off, correct me if I am wrong, your Windows version is XP? What Service Pack do you have installed (SP1? SP2?). If you could get the full filename including extension.
Also, exactly what was installed wrong?
Something installed wrong could be a valid program or a virus or spyware that is causing a problem. Anyone helping would have to know the details. And I also recall you bought some kind of spyware program? Have you run that?
If there are any other error messages, could you copy and paste them here?
I'll write the file name next time it shuts down. and it's ext.
I don'y know what I installed that could be doing this. The last thing I installed was a while back. Maybe 9 months or so ago. It was the Mcaffee. I do remember that when I did install it, something happened, and I had to reinstall it. But not sure if that's the problem.
I tried to copy in that blue screen but it wasn't possible.
The message also says something about disabling Bios, whatever that is.
Strangely enough, The computer only shut down once today so far.
I'll definitely try to hand copy as much info as possible. The screen only stays on for about a minute or so. There is a little counter on the bottom of the page that counts up from one to about 90 or something. Those numbers are supposedly the physical memory dumping on to the disk, as I mentioned in my first post.
Thanx for helping. Again I'll write down as much as I can.
P.S. This is unrelated to the above, but ever since I accidently removed something from my registry long before this incident, I've had all kinds of problems on start up. Error messages in boxes, "runner file" error messages. and other messages, which I just x out of. But that's another set of problems. This was all due manually trying to remove Eacceleration from my PC, but should have left it to an expert, than trying to save a few bucks by doing it myself. You can thank all these dumb viruses for all my computer problems. If it wasn't for them, I would have never changed something in the registry. Oh well, live and learn. I might have to call that new company, the "computer Geeks", but they probably charge 50 bucks an hour if not more...LOL
Maybe I need more memory...
To check for Service Pack....go to Start->My Computer. Right click and then choose properties. The info should be there.
Are you getting these errors at any particular time? Like only at shutdown? Or if you are on the net? I see you mention in your "ps" that those other problems occur on startup.
You might even start with an online virus scan to make sure your computer is clean. (Even though you already have McAfee). Here is a list, pick a choice:
http://housecall.trendmicro.com/
http://www.pcpitstop.com/pcpitstop/AntiVirusCntr.asp
http://www.pandasoftware.com/activescan/
http://www.ravantivirus.com/scan/
http://www.bitdefender.com/scan/licence.php
http://www.commandondemand.com/eval/index.cfm
http://www.freedom.net/viruscenter/...viruscheck.html
Do you have a restore disc from when you bought your computer? Normally the way they work, is to restore your computer to the exact way it was when purchased. That does mean any programs you added would have to be reinstalled. But it would be one way of "curing" all your ills at once.
But I tried to get some other numbers at the bottom. I couldn't get all of them.
Stop x00000008e
(0xc0000005,0x8056
That's all I could get.
But the following is the other messages on start up.
A box that says: Cannot find import
DLL may be missing corrupt or wrong version
File rtlzo.bpl
error 126
The other is: Runner file name
compaq connection.exe lacks a (the app id separator
And this last one below may have something to do with my Mcaffe:
"an error occured while initializing active shield
method comcappfactory register result: 0x00004015
Adequate disk space
Get driver updates and a new video adapter. I'm better off just buying a new computer.
As far as anti virus and antispyware, I'll try your suggestions but I have some already, like trend,spyware doctor,be clean, adaware,registry mechanic,spybot, and error doctor, but like I said I'll try some that I don't have that you've listed.
To answer your question, yes it only happens when I'm on the net, but the exception is when I play games off the net, like I just did to prompt the shut down. I was playing pinball.
Unfortunately I don't have the disk that came with the computer, or don't remember if I accidentally threw it away
Also, if you need more memory you can tell by pressing ctrl/alt/del and look at the performance. CPU usage and available memory. XP, SP2 can run on 128MB, but not well. That's the bare minimum. It ran okay on 256MB until I purchased another 512MB, but it was very slow when I was online or multi-tasking. If you have shared video, it will also use up memory. However, not enough RAM won't give you the messages you list.
If you have a dll missing, try System Restore & choose a date when you didn't experience this problem. That often works. You might want to try this in Safe Mode first, but that should take care of the problem, depending on what you mean by "a long time." I've never waited 6 months to fix an error, so I honestly can't tell you. XP has this feature.
Do you have a recovery disk or did you make a rescue disk and continue to update it in case your computer crashed? Nobody wants to start all over, but like a good house cleaning, sometimes that's what it takes to get a computer running smoothly and trouble free again. If your computer ran fine before and you inadvertently deleted a file, sometimes that's the solution. Again, I'm no expert here. But in the past I spent a lot of time on tech boards when I upgraded my old system.
I tried the system restore but it only goes back , I think 3 months or so, not enough. I have to go back to nearly the beginning...LOL
I don't have a recovery disk either, which was dumb of me to not do.
I definitely know there is a problem somewhere because I also get messages from windows telling me there is an error of some kind and to report it. when I sent in the report a while back, many months later I received a note from one of the windows people saying that they carefully looked into my problem, and didn't know what to do about it. So they don't even know . Better to just buy a new computer, and transfer all my music and photos.
I might go on ebay and try that. Thanx... for your help.
If you're going to install Windows XP, I'd recommend using the Zone Alarm Suite. If you're going to install Windows Vista, I'd recommend installing Microsoft OneCare.
Remember, Anti-Virus gets installed before any apps and any files.
I think that it's more of a error problem than viruses, because I run my anti-virus and anti-spyware on a regular basis.
But thanx anyway for the suggestions...
Follow these steps to solve the problem with a video device driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Solution
--------------------------------------------------------------------------------
There are two options you can use to try to fix the problem. If the first option doesn't work, then try the second.
Option 1: Install the most current device driver for your video card
Go to the Microsoft Update website to see if there are any updated drivers for your video card. If there are any drivers listed, you should install them.
If there are no updated drivers listed at Microsoft Update, and you know the manufacturer of the video card, contact the card manufacturer's product support service for assistance.
If there are no updated drivers at Microsoft Update, you don't know the name of the manufacturer of the video card, and you need more help diagnosing and resolving this problem, contact your computer manufacturer's product support service.
Option 2: Manually decrease Hardware Acceleration for your video adapter
This procedure prevents the display device driver from programming the hardware incorrectly, but you might lose some display functionality and performance. Although you can increase the hardware acceleration settings higher than None to regain functionality and performance, these settings increase the chance that the issue will occur again. For maximum stability, leave hardware acceleration turned off.
Click Start, click Control Panel, and then double-click Display.
Click the Settings tab, and then click Advanced.
Click the Troubleshoot tab, move the Hardware Acceleration slider to None, and then clear the Enable Write Combining check box.
Click OK, and then click OK. Note: This procedure prevents the display driver from programming the hardware incorrectly, but you may lose some display functionality and performance.
Technical Information
Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
Did you get my PM? Not sure it went out because unknown to me, Todd had a scheduled shutdown for maintenance.
Also when I got the Comcast internet a few days ago for the first time in months, I improperly installed their hardware, and I fixed that. My computer has shut down less often than regular after all those adjustments I made, however, I don't think I'm out of the woods yet, because even though I've reduced the amount of error screens, that Blue screen one was happening even when I didn't have the internet a couple of months ago.
But nevertheless, it's better than before.. Seems that viruses can control my logging habits. I don't see what benefit they get in doing that, than to just annoy people. I know they gather info about me in the process and sell that info. They're most from overseas.
I guess not, since you're asking....DUH? That was a stupid question on my part...LOL
No, did not get it.
The difference is that I can tolerate the problems caused by my computer. They're menial. Having to drive somewhere in this traffic, on my days off is not inviting, considering i drive for a living. The last thing i want to do is sit behind someone on the road who has no clue where they're going and what to do next. It's really painful, and has effects on my psyche.
Too much sun for people who drive here in South West Florida. It seemingly affects their rational choice processes....
If you don't have many files, perhaps you might consider getting a USB drive. A 1 gig USB drive can be found at a local Eckerds at a decent price. Typically easy to deal with.
Before you start the process, you need to record the following info on paper for future reference.
1) Email Settings such as Incoming Mail Server (POP3) Setting & Your Outgoing SMTP setting.
This will make it easier to set up your email again
2) Record all your dial-up settings as well any DSL settings
3) Record all passwords for the programs you have that need them along with user names
4) If you have any files such as drivers for your components such as the mouse, wireless keyboard, etc..., save a copy to a CD or USB drive
******
To restore your system get all the CD's that go with your computer.
When everything is ready, also have a fresh bottle of Crown Royal (or whatever your favorite alcohol beverage is) you can start.
Insert the Windows CD
If it doesn't start up on it's on, click Start, RUN, and seek out a file called Setup
Then, follow the onscreen prompts.
Follow the route that will WIPE the hard drive, this is your simpliest route and the whole process may take up to an hour or so
Once reinstalled and you have an internet connection, spend the rest of the day doing the automated updates.
Good Luck
The instructions to which I skimmed over , over-powered my instinct to go on....LOL
Truteriffic: Iam a dark bottle kinda a guy...Heine's you're right....HA!
http://www.pcstats.com/articleview.cfm?articleID=1647
you must clean install the OS and etc...
and backup all data, write down all important info like sirmetro suggestion.
and wait for more and less 45 minutes for XP OS and
more time for other software or program.
you may use avg for virus protection
http://free.grisoft.com/softw/70free/setup/avg75free_441a944.exe
for antispyware
http://www.free.grisoft.com/softw/70free/setup/avgas-setup-7.5.0.50.exe
latest update avg antivirus (6,697,762 byte)
http://free.grisoft.com/softw/70free/update/u7iavi708tn.bin
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