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change of heart in TN lottery refunds

Published:

LOTTERY CLARIFIES TICKET ISSUE; HAS NOT ISSUED REFUND OFFER FOR VALID TICKETS
Friday, September 14, 2007


 
 

NASHVILLE - The Tennessee Lottery is not offering refunds for Powerball tickets purchased last week. The Lottery regrets any confusion or inconvenience created by recent reports concerning some tickets sold on Sept. 6 and the morning of Sept. 7, 2007.

While some tickets for some of the Lottery’s other games contained an incorrect message about last Saturday’s Powerball jackpot amount, all other means of communication about the jackpot—the Lottery’s website, a press release and information sent to retailers that is displayed to players, for example—had the correct amount posted during this period. For those who purchased Powerball tickets, the chance to win in the drawing was not affected.

“Nothing is more important to the Lottery than the loyalty and confidence of our players,” said Rebecca Hargrove, President and CEO. “We regret what happened. While the ticket message was incorrect, it did not impact any player’s chance to win. As always, we will continue to scrutinize our operations to maximize revenues for education in Tennessee and appreciate the support of our players.”

Entry #13

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