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The time is now 3:47 am
You last visited
April 19, 2024, 3:47 am
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Eastern Time (GMT-5:00)
Chat Session with Comcast
Published:
Updated:
First of all, always use a chat session so you have proof of what they tell you. I had already made 2 phone calls to Comcast to get my $20 credit. I wouldn't have even know about the $20 credit (They will never till you about it) had I not been so Pissed off about them not showing up for a scheduled appointment. No one even called to tell me they were not going to make it. When I called them to ask why no one showed, they told me it hab been resheduled for Friday between 1 and 3pm. Now how in the Heck would I have known if I hadn't called. Thisicked me off so bad, I started doing some research and found out about the Comcast Customer Gaurantee.
The point is, Comcast thought I would just forget all about it, I'm sure. If this happens to you, get your $20 credit, but use the chat session so you have proof.
The Chat session was somewhat comical, so I wanted to share you you guys.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
analyst Betsy has entered room
Betsy: Hello Tony, Thank you for contacting Comcast Live Chat Support. My name is Betsy. Please give me one moment to review your information.
Tony: My Issue: There was supposed to be a $20.00 credit on this bill, because no one showed up for a service appointment on November 26, 2013 between 3 and 5pm. I called and they told me a credit would be issued and be on the next bill.
Betsy: It's my pleasure to have you on chat today. I am looking forward to assist you.
Betsy: Tony , I understand you want to make sure that all your billing charges are correct. Personally, I also make sure that I am billed correctly. I would be very glad to check on this for you. Let me pull your accout so we can discuss the bill together.
Betsy: To better assist you, do you mind if I ask you a few questions?
Tony: What is your question?
Betsy: To ensure I have the right account up, would you please verify the account # and complete service address?
Tony: I have already provided that. (Had to provide all this information just to get into the chat session) XXXXXXXXXXXXXXXXXXXXXXXX Service ticket number was 344577028.
Betsy: Thank you.
Betsy: I have your account information pulled up. I’d like to do an account review with you after we address your question/concern. Would that be fine with you?
Tony: Fine.
Betsy: Thank you for waitnig, Tony.
Tony: Are you still there Betsy? (After 8 minutes of waiting)
Betsy: Yes, I am still here Tony.
Betsy: I have your account information pulled up. I’d like to do an account review with you after we address your question/concern. Would that be fine with you?
Tony: Me Too.
Tony: Deja Vu. You have already sent this message.
Betsy: Oh, my apologies. I am checking your account right now Tony. I am reviewing your account for me to give you the right information.
Tony: You can give me the $20 credit as promised and according to the Comcast Customer Guarantee.
(Finally admits they failed to issue credit)
Betsy: I have a good news for you, Tony. I have check here that the $20, indeed did not reflect on the bill. I am going to process these credit and these will reflect on the next bill. Rest assured that their is $20 credit on it.
Tony: Well I heard that last time.
Tony: I would like an e-mail from your supervisor stating that please.
Betsy: I am personally credit these. For references I can give you my chat ID number, Tony for you to believe me that I truly assist you and credit with your concern.
Tony: SO did the last person.
Betsy: I can give you my employee ID to make sure that I processed the credit for you.
Tony: OK.
Betsy: Here is my Employee ID for references 100751931. I already credit the $20 for you.
Tony: Thank you. I'll save this chat session as a reference. We'll see if the credit actually gets applied.
Tony: I'm signing off now.
Betsy: Yes, Tony. The $20 credit will reflect on your next bill.
Betsy: I'm glad I was able to help you. Do you have any other questions or concerns I can help you with today?
Tony: No
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