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Georgia lottery machines knocked offline by software glitch

Georgia LotteryGeorgia Lottery: Georgia lottery machines knocked offline by software glitch

A glitch caused by a "routine software update" knocked Georgia's lottery network offline early Monday, leaving customers and retailers unable to print or redeem tickets for the games.

"It was a technical issue that happened as a result of a routine software update," said J.B. Landroche, the vice president of corporate affairs for Georgia Lottery Corp .

Mr. Landroche said the machines went down early Monday morning, and most had service restored late in the afternoon. He said all the machines should be back online by this morning.

Stores that sold the tickets and those who wanted to buy them had called the corporation to ask about the situation, Mr. Landroche said. He said the lottery corporation would work to make sure the system wasn't knocked down again.

The schedules for drawings weren't affected, Mr. Landroche said.

But shortly after 5 p.m., the machines at Riverfront Pub & Sports in Augusta still weren't in working order, said Katie Hensley, a bartender and waitress there. She said some other nearby retailers did get service restored during the day.

Ms. Hensley said the machines were down by the time she came in at 8:45 a.m. and had stayed that way all day.

"I've had customers sitting here for two hours waiting for the machines to come up," Ms. Hensley said.

Morris News Service

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4 comments. Last comment 11 years ago by Tnplayer805.
Page 1 of 1
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Sparta, NJ
United States
Member #18331
July 9, 2005
1977 Posts
Offline
Posted: November 1, 2005, 10:25 am - IP Logged

More and more companies are trying to cut costs, most by eliminating employee payroll. One of the first groups to go are Quality Assurance Teams. Obviously, in the case of the lottery, Quality is NOT Job One. The typical senior management response: We'll do our best to ensure it doesn't happen again. You have to wonder, if it can't do the obvious, what behind the cover functions is it not performing!

Cheers

|||::> *'`*:-.,_,.-:*''*:--->>> Chewie  <<<---.*''*:-.,_,.-:*''* <:::|||

I only trust myself - and that's a questionable choice

    Avatar
    Northern California
    United States
    Member #19948
    August 9, 2005
    151 Posts
    Offline
    Posted: November 1, 2005, 10:55 am - IP Logged

    I'd hate to see the LD's for this one...


      United States
      Member #379
      June 5, 2002
      11296 Posts
      Offline
      Posted: November 1, 2005, 2:50 pm - IP Logged

      NY used to have TWO different online systems at the same time, until early 1994. Now all the lottery terminals are by GTech.

        Tnplayer805's avatar - G 14_v78828750_Small.JPG
        North Dakota
        United States
        Member #13397
        April 5, 2005
        1623 Posts
        Offline
        Posted: November 1, 2005, 7:35 pm - IP Logged
        11/1/2005236 Midday0$286,260
        11/1/2005126 Evening0$464,730
        10/31/2005958 Midday120$9,460
        10/31/2005870 Evening1,530$142,520

         

        Anyone see an outlier???  LoL

        How are you going to win if you don't play?