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Casino coupon error gives 11,000 people $525

GamblingGambling: Casino coupon error gives 11,000 people $525

Roughly 11,000 patrons of Harrah's Joliet Casino in Illinois got a big surprise in the mail last week: a coupon good for $525 in wagering.

But casino officials were surprised more than anyone else.

The casino's direct-marketing vendor mistakenly made the coupons for an amount much higher than the usual $15 to $20 that was intended to be the value, Harrah's said.

The company will honor the coupons, which were sent out last week, said Harrah's Illinois regional president Joe Domenico. The announcement came after the Illinois Gaming Board was deluged by complaints from people who said they were told by casino workers the coupons were no good, said gaming board spokesman Gene O'Shea.

"There were a lot of customers who went to Harrah's expecting to be paid," O'Shea said. "There were a lot of angry patrons."

The casino, owned by Las Vegas-based Harrah's Entertainment Inc., has not said how much money it could lose from the coupon error. The coupons' total value is about $5.8 million.

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13 comments. Last comment 11 years ago by mylollipop.
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Coastal Georgia
United States
Member #2653
October 30, 2003
1866 Posts
Offline
Posted: November 21, 2005, 9:58 am - IP Logged

Looks like Christmas has came early for lots of people !!!!!

 

                               

              

 

 


    United States
    Member #3676
    February 10, 2004
    425 Posts
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    Posted: November 21, 2005, 11:10 am - IP Logged

    Why do I play at Empress?? I am sure most of these people will blow it back to the slot machines anyway!

      Avatar
      BILOXI, MISSISSIPPI
      United States
      Member #19651
      August 3, 2005
      621 Posts
      Offline
      Posted: November 21, 2005, 11:43 am - IP Logged

      100 thousand sent out  good time to look at junk mail in chicago

       

        inittowin's avatar - 039ee315cfea4c12c8f5
        If you don't like it, spit it out!
        United States
        Member #4756
        May 23, 2004
        3435 Posts
        Offline
        Posted: November 21, 2005, 11:45 am - IP Logged

        I would think Harrah's would be delighted with the mistake!

        They should have only contracted with a direct marketing company that was bonded and insured against a problem like that and have the marketing companies' insurance pay for the mistake.

         

        LOL

          Avatar
          Greenwich, CT
          United States
          Member #4793
          May 24, 2004
          1822 Posts
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          Posted: November 21, 2005, 2:53 pm - IP Logged

          I'm sure Harrah's will be going after someone to recover the money.

            Avatar
            Coastal Georgia
            United States
            Member #2653
            October 30, 2003
            1866 Posts
            Offline
            Posted: November 21, 2005, 3:03 pm - IP Logged

            They won't have to worry about recovering the money-

            When the patrons use the coupons in the casino, Harrahs will get the money back and then some...........

             

                                           

                          

             

             

              jeffrey's avatar - moon
              Hamilton, OH
              United States
              Member #4162
              March 27, 2004
              277 Posts
              Offline
              Posted: November 21, 2005, 10:07 pm - IP Logged

              some will cash them for christmas presents. Hurray

               

                wreakshavok777's avatar - enzyte thumb.jpg
                oklahoma
                United States
                Member #12313
                March 10, 2005
                165 Posts
                Offline
                Posted: November 21, 2005, 11:28 pm - IP Logged

                I would Go straight to the $5 slots and chunk like a madman!

                 Winner Winner Chicken Dinner!!

                  Avatar

                  United States
                  Member #434
                  June 30, 2002
                  675 Posts
                  Offline
                  Posted: November 23, 2005, 8:09 am - IP Logged

                  I would Go straight to the $5 slots and chunk like a madman!

                  Nah...one spin, pick red or black. Double up.

                    Avatar
                    Huntsville AL
                    United States
                    Member #16531
                    June 1, 2005
                    65 Posts
                    Offline
                    Posted: November 23, 2005, 8:17 am - IP Logged

                    Depends on what type of coupon. If it is match play you have to put up the amount of coupon as the bet. Some you turn it in and get cash. Shereton in Tunica you get a credit to play on certain Machines and can only cash out winnings.

                      Avatar
                      Sparta, NJ
                      United States
                      Member #18331
                      July 9, 2005
                      1977 Posts
                      Offline
                      Posted: November 23, 2005, 9:08 am - IP Logged

                      Isn't "initowin" correct?  Shouldn't the vender have insurance for these type of mistakes?  That being the case, take the coupons and have fun.  Gamblers get free money.  The casino get publicity.  The insurance copy loses a few bucks.

                      Cheers

                      |||::> *'`*:-.,_,.-:*''*:--->>> Chewie  <<<---.*''*:-.,_,.-:*''* <:::|||

                      I only trust myself - and that's a questionable choice


                        United States
                        Member #379
                        June 5, 2002
                        11296 Posts
                        Offline
                        Posted: November 23, 2005, 12:21 pm - IP Logged

                        Why didn't I get one of those coupons? I drove through Illinois last month.

                          mylollipop's avatar - Trek STLOGO6.png

                          United States
                          Member #24380
                          October 21, 2005
                          623 Posts
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                          Posted: November 23, 2005, 1:03 pm - IP Logged

                          You win and loose; usually the gambler.  This time the luck changed.  Good thing they ae honoring the coupons.  Now why was I not there Jester Laugh