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Tennessee Lottery takes back refund offer

Tennessee LotteryTennessee Lottery: Tennessee Lottery takes back refund offer
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Today the Tennessee Lottery rescinded its offer from last week to refund tickets purchased with the wrong jackpot amount listed.

In a release issued on their web site, the Tennessee Lottery emphatically stated, "The Tennessee Lottery is not offering refunds for Powerball tickets purchased last week."

"The Lottery regrets any confusion or inconvenience created by recent reports concerning some tickets sold on Sept. 6 and the morning of Sept. 7, 2007."

The lottery stated that players have other ways to know the jackpot amount, other than what is listed on the tickets themselves, such as "the Lottery's website" and "a press release and information sent to retailers that is displayed to players."

Both of those alternative sources of information showed the correct jackpot value, according to the lottery.

The lottery said that for those who purchased Powerball tickets, the chance to win in the drawing was not affected.

Lottery players complained after they realized the jackpot listed on the tickets was too high, because they base the quantity of tickets they purchase on the size of the jackpot.  The Tennessee Lottery did not make a statement addressing that issue.

"Nothing is more important to the Lottery than the loyalty and confidence of our players," said Rebecca Hargrove, President and CEO. "We regret what happened. While the ticket message was incorrect, it did not impact any player's chance to win."

"As always, we will continue to scrutinize our operations to maximize revenues," the lottery boss stated.  "[We] appreciate the support of our players."

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22 comments. Last comment 9 years ago by Todd.
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stavros's avatar - avatar 6898.gif
Florida
United States
Member #6147
August 8, 2004
1396 Posts
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Posted: September 14, 2007, 2:52 pm - IP Logged

It seems that with each passing error on thier part that the TN lottery folks just continue to get more brazen.  I hope that the upcoming investigation results in a shake-up there, and that they start giving  the consumers what they want and deserve!  Stop computerized drawings!

Good Luck!

Stavros

 

    Guru101's avatar - rw6jhh
    Indiana
    United States
    Member #48725
    January 7, 2007
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    Posted: September 14, 2007, 3:36 pm - IP Logged

    I don't think I would be upset about something like this. If someone wants to know how much the jackpot is, the majority of players will find out by from the TN lottery website, the official PowerBall website, an ad at the retailer, or a PowerBall commercial. Most people find out the jackpot by 1 of those 4 methods, and decide whether or not they want to buy a ticket as well as how many tickets they want to buy.

    Gonna win.Big Smile

      Todd's avatar - Cylon 2.gif
      Chief Bottle Washer
      New Jersey
      United States
      Member #1
      May 31, 2000
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      Posted: September 14, 2007, 3:44 pm - IP Logged

      I don't think I would be upset about something like this. If someone wants to know how much the jackpot is, the majority of players will find out by from the TN lottery website, the official PowerBall website, an ad at the retailer, or a PowerBall commercial. Most people find out the jackpot by 1 of those 4 methods, and decide whether or not they want to buy a ticket as well as how many tickets they want to buy.

      I'll bet the Tennessee Lottery wished you lived in their state, so at least one person would be OK with their shenanigans!  But then again, you live in Indiana, so you must be used to it!  LOL! Big Grin

       

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        New Member
        LaFollette, TN
        United States
        Member #54790
        August 29, 2007
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        Posted: September 14, 2007, 4:13 pm - IP Logged

        This comes under the heading of "DUH".

        1)  The guy complaining said he NEVER BUYS a PowerBall ticket when the jackpot is only $15- Million.

        2)  The $20 Million figure showed up PRINTED ON A TICKET HE BOUGHT!

        3)  He wouldn't have SEEN a $20 Million figure if he hadn't bought a ticket.

        So:  Since he came up with that $20-mil figure AFTER he bought a ticket, he knew very well WHAT the jackpot amount was BEFORE he bought the ticket.  At no time did he indicate that he had seen the higher figure POSTED!  (Posted being the operative word here.)

        Just some idiot trying to ride the wave hoping to get his 15-minutes of fame.  And guess what.. He got it!

        Pete

          Guru101's avatar - rw6jhh
          Indiana
          United States
          Member #48725
          January 7, 2007
          1954 Posts
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          Posted: September 14, 2007, 4:18 pm - IP Logged

          I'll bet the Tennessee Lottery wished you lived in their state, so at least one person would be OK with their shenanigans!  But then again, you live in Indiana, so you must be used to it!  LOL! Big Grin

          I don't think the drawing malfunction was negligible, but I do think this is. Some people are just more laid back than others. That's just how I am. I got a feeling if the drawing malfunction never happened, mistakes as small as this wouldn't be blown out of proportion. What happens is, once something that shows a lot of hostility happens, people start scrutinizing and using a tally counter.

          Gonna win.Big Smile

            Todd's avatar - Cylon 2.gif
            Chief Bottle Washer
            New Jersey
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            Posted: September 14, 2007, 4:21 pm - IP Logged

            This comes under the heading of "DUH".

            1)  The guy complaining said he NEVER BUYS a PowerBall ticket when the jackpot is only $15- Million.

            2)  The $20 Million figure showed up PRINTED ON A TICKET HE BOUGHT!

            3)  He wouldn't have SEEN a $20 Million figure if he hadn't bought a ticket.

            So:  Since he came up with that $20-mil figure AFTER he bought a ticket, he knew very well WHAT the jackpot amount was BEFORE he bought the ticket.  At no time did he indicate that he had seen the higher figure POSTED!  (Posted being the operative word here.)

            Just some idiot trying to ride the wave hoping to get his 15-minutes of fame.  And guess what.. He got it!

            Pete

            That is completely false.

            Here is the quote from the news story:

            Hawkins said he wouldn't have bought as many Powerball tickets if he'd known the jackpot was smaller. Lottery officials told him to return his Powerball tickets for a refund, he said.

            (Emphasis added by me.) 

            Let's stick to the facts here, eh?

             

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              Todd's avatar - Cylon 2.gif
              Chief Bottle Washer
              New Jersey
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              Posted: September 14, 2007, 4:23 pm - IP Logged

              I don't think the drawing malfunction was negligible, but I do think this is. Some people are just more laid back than others. That's just how I am. I got a feeling if the drawing malfunction never happened, mistakes as small as this wouldn't be blown out of proportion. What happens is, once something that shows a lot of hostility happens, people start scrutinizing and using a tally counter.

              It's false advertising.  You'd probably complain about getting only 12 beers in a 15-pack, no?  Seems to me when you're playing in a lottery worth millions, they should get it right.  Besides, it is the LOTTERY that claimed to be of high integrity, always doing the right thing for the players.  They remind us of that each time they post another error.

              And again, the Tennessee legislature thinks this is a very important issue.  So I guess they're wrong also?

               

              Check the State Lottery Report Card
              What grade did your lottery earn?

               

              Sign the Petition for True Lottery Drawings
              Help eliminate computerized drawings!

                Guru101's avatar - rw6jhh
                Indiana
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                Posted: September 14, 2007, 4:48 pm - IP Logged

                It's false advertising.  You'd probably complain about getting only 12 beers in a 15-pack, no?  Seems to me when you're playing in a lottery worth millions, they should get it right.  Besides, it is the LOTTERY that claimed to be of high integrity, always doing the right thing for the players.  They remind us of that each time they post another error.

                And again, the Tennessee legislature thinks this is a very important issue.  So I guess they're wrong also?

                It's perfectly fine that you feel different. I was just expressing how I would feel if I was in the same situation. When I want to find out how much the PowerBall jackpot is, the 2 sources I find most reliable is either the PowerBall website or a PowerBall commercial. My next choice would be the state lottery website. There's also an in-store advertisement. The majority of people who buy lottery tickets do so based off a predetermined advertisement, such as the 1 of the 4 I just mentioned. They make they're decision right then whether or not they're going to play and how much they are going to play. That's just my opinion on the matter.

                Gonna win.Big Smile

                  Avatar
                  New Member
                  LaFollette, TN
                  United States
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                  August 29, 2007
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                  Posted: September 14, 2007, 5:26 pm - IP Logged

                  I AM sticking to the facts!

                  Todd quoted:

                  "Hawkins said he wouldn't have bought as many Powerball tickets if he'd known the jackpot was smaller. Lottery officials told him to return his Powerball tickets for a refund, he said."

                   

                  At NO TIME did Hawkins indicate that there was a jackpot of 20-million dollars POSTED IN THE LOTTERY SALES OUTLET.  He saw that figure ON HIS PLAY SLIP.

                  THOSE are the facts.  At no time, no place in this story did Mr. Hawkins state that there was any mis-leading information posted anywhere within the lottery outlet.

                  He never noticed a difference until AFTER he bought the tickets.  The guy 1) didn't look to see what the jackpot was before he bought the tickets;  2) Just slapped his money on the counter and said give me XYZ number of tickets.

                  I'm NOT defending the ticket mistake (15 vs 20) what I AM saying, is the guy didn't even bother to check the actual jackpot amount prior to purchasing the tickets so he really didn't have a beef!

                  When you go into a TN lottery sales outlet, there is an Electronic (there's that nasty word again) "billboard" that shows the amount of the Lotto 5 and the PowerBall for the up-coming draws.  It's at eye-level, in plain view.  If you can't see it, you need to re-train your seeing eye dog!  It is NOT programmed by the Lottery Outlet.

                  If nobody else complained, then everyone else in the state must have known they were playing for $15-million dollars, and were glad to do so.  I KNEW WHAT THE JACKPOT WAS BEFORE I BOUGHT MY TICKETS!

                  I stand by my statement.  The guy was trying to get his 15-minutes of fame, and he did. 

                  Pete

                    Todd's avatar - Cylon 2.gif
                    Chief Bottle Washer
                    New Jersey
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                    Posted: September 14, 2007, 6:14 pm - IP Logged

                    Certainly don't let the facts get in your way as you attempt to derail this guy who reported the problem.

                    You have 13 posts to your name (including this one). Not enough to be the de-facto arbiter (or possessor) of the facts.

                    As someone who has reported the news for eight years, I think I understand the facts.

                    I doubt you have seen the inside of every lottery retailer.

                     

                    Check the State Lottery Report Card
                    What grade did your lottery earn?

                     

                    Sign the Petition for True Lottery Drawings
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                      Avatar
                      Coastal Georgia
                      United States
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                      Posted: September 14, 2007, 6:48 pm - IP Logged

                      Run Rebecca out of town on a rail !!!!  Smash

                       

                                                     

                                    

                       

                       

                        Avatar
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                        LaFollette, TN
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                        Posted: September 14, 2007, 9:58 pm - IP Logged

                        Certainly don't let the facts get in your way as you attempt to derail this guy who reported the problem.

                        You have 13 posts to your name (including this one). Not enough to be the de-facto arbiter (or possessor) of the facts.

                        As someone who has reported the news for eight years, I think I understand the facts.

                        I doubt you have seen the inside of every lottery retailer.

                        Todd,

                        Well, you know.. I think I'll just have to give you one on that last post. 

                        I'm pretty sure the fact that as "someone who has reported the news for eight years.." far out-weighs my 32-year career in broadcasting, including stints as TV Anchors, and news director of several radio stations.  We won't even discuss my background as a reporter and contributor to major newspapers, magazines and TV networks since the mid-60's.   :0)

                        It's pretty obvious that since you own the board, you are correct and anyone with only  "13 posts to your name.."  is wrong!

                        We won't even discuss the fact that you're sitting in NJ. 

                        I'm sure that being that much closer to the Nashville area than I am here in the Knoxville area gives you a leg up as you'd have more access to the facts than I.   :)

                        Hope things go well for you.

                        Pete

                          Avatar
                          Kentucky
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                          Member #32652
                          February 14, 2006
                          7318 Posts
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                          Posted: September 14, 2007, 10:00 pm - IP Logged

                          Certainly don't let the facts get in your way as you attempt to derail this guy who reported the problem.

                          You have 13 posts to your name (including this one). Not enough to be the de-facto arbiter (or possessor) of the facts.

                          As someone who has reported the news for eight years, I think I understand the facts.

                          I doubt you have seen the inside of every lottery retailer.

                          On the Ohio tickets below the name of the game it's almost like billboard and I've seen the projected Mega Millions jackpot on Pick-4 and Rolling Cash 5 tickets. And according to the article, in Tennessee it was a fact the projected PB jackpot was printed on the tickets.

                          "I doubt you have seen the inside of every lottery retailer."

                          I wonder the same thing every time I see a poll asking "do we think a jackpot will roll".  I've never had anybody after buying 10 MM tickets ask me if I think the jackpot will roll. People buy tickets because the want to win and some people only buy tickets when the jackpot is at a certain level.

                            Avatar
                            Kentucky
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                            Posted: September 14, 2007, 10:04 pm - IP Logged

                            Todd,

                            Well, you know.. I think I'll just have to give you one on that last post. 

                            I'm pretty sure the fact that as "someone who has reported the news for eight years.." far out-weighs my 32-year career in broadcasting, including stints as TV Anchors, and news director of several radio stations.  We won't even discuss my background as a reporter and contributor to major newspapers, magazines and TV networks since the mid-60's.   :0)

                            It's pretty obvious that since you own the board, you are correct and anyone with only  "13 posts to your name.."  is wrong!

                            We won't even discuss the fact that you're sitting in NJ. 

                            I'm sure that being that much closer to the Nashville area than I am here in the Knoxville area gives you a leg up as you'd have more access to the facts than I.   :)

                            Hope things go well for you.

                            Pete

                            "far out-weighs my 32-year career in broadcasting, including stints as TV Anchors, and news director of several radio stations."

                            How exactly does that make you an expert in lottery games?