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AOL is rejecting our e-mail

Topic closed. 27 replies. Last post 12 years ago by four4me.

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four4me's avatar - gate1
MD
United States
Member #1701
June 18, 2003
8393 Posts
Offline
Posted: May 6, 2005, 10:07 pm - IP Logged

When i have problems with something like this i don't talk to people that can't or won't help me fix the problem i go to the top of the food chain. I understand now what you are saying. People who have just joined lottery post are not getting their email conformation. Then yes that is a problem.



If by emailing and talking to AOL reps that aren't cooperative or helpful. Then you should be working with the top echelon people. Quit asking some underling for assistance. Outside of that i don't know or have an answer to help resolve the issue. Other than when people sign up that you request AOL users to place your webmaster address (webmaster@lotterypost.com  ) In their mail box immediately after joining. This might quite possible be all that is necessary. As i said before if i didn't have it in my mail address book then i probably wouldn't receive emails from your site either.  


Big John says. You don't hit the number. The number hits you!!!!

               I'm not Big John, I'm Four4me, Big John's a friend.
    Todd's avatar - Cylon 2.gif
    Chief Bottle Washer
    New Jersey
    United States
    Member #1
    May 31, 2000
    23351 Posts
    Online
    Posted: May 6, 2005, 11:39 pm - IP Logged

    I have done all the things you mentioned - numerous times.  It doesn't work with AOL, which is a gigantic company, out of touch with its constituents.  And the problem of people not getting their activations was one example out of many. 

    AOL has worked very hard to become the "Webmasters' most despised ISP".  Their commercials showing people talking directly to the company's leaders is laughable - if it weren't so sad.  Any attempt to communicate problems higher up in the food chain is referred back down to their technical postmaster website, which is the root cause of everything in the first place.  You could literally spend your entire life trying to "get to the right person".

    But who should even have to do that in the first place?  For example, there is no reason to seek a higher-up in Yahoo, because they are pretty responsive and helpful.  Or MSN, because they don't reject your e-mail.  Or Earthlink, because they have common-sense spam measures.  And so on, and so on.  AOL tops them all in the rip-off championship from hell.

     

    Check the State Lottery Report Card
    What grade did your lottery earn?

     

    Sign the Petition for True Lottery Drawings
    Help eliminate computerized drawings!

      lottoarchitect's avatar - waveform

      Greece
      Member #2815
      November 18, 2003
      502 Posts
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      Posted: May 8, 2005, 10:34 am - IP Logged

      And I have to add that AOL blocks my own e-mails as well as SPAM. This thing really is bad and ridiculous. I cannot even contact them to their support e-mail to sort this matter out, as it rejects even my e-mails for the same reason! Isn't this illegal, what they do? Do they have the right to block e-mails just because they believe it is SPAM, even if it is not? I'm against SPAM of course but obviously this is not a solution to this matter.

      If you have something to do, at least do it well...


        United States
        Member #1759
        June 29, 2003
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        Posted: May 8, 2005, 12:08 pm - IP Logged

        Thank goodness I get my Lotterypost response with no problems from AOL

          Avatar
          Wisconsin
          United States
          Member #1610
          June 3, 2003
          668 Posts
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          Posted: May 8, 2005, 12:39 pm - IP Logged

          I've also had excellent results with a Yahoo mail account getting all my notifications sent from Lottery Post forum.

          ... the lottery never fails to surprise!
            four4me's avatar - gate1
            MD
            United States
            Member #1701
            June 18, 2003
            8393 Posts
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            Posted: May 8, 2005, 12:51 pm - IP Logged


            And I have to add that AOL blocks my own e-mails as well as SPAM. This thing really is bad and ridiculous. I cannot even contact them to their support e-mail to sort this matter out, as it rejects even my e-mails for the same reason! Isn't this illegal, what they do? Do they have the right to block e-mails just because they believe it is SPAM, even if it is not? I'm against SPAM of course but obviously this is not a solution to this matter.



            Are you saying that you can't send an email from yourself to your own screen name your signed on to. If that is the case then you have to go to your email control panel and correct the settings.

            Aol only sends spam to a spam folder if it reconizes it as spam. In order for that to happen you have to send it to the spam folder for the first time. After that no email with that address will come to your mail box again. Unless you have that web address in your mail box. Mail controls are tricky if their not set right then they are not going to function they way you want them to.

            And there are hundreds of aol techs that can help you fix this using aol help and talk to an online tech. It's not alo's fault if you have your settings screwed up.

              Todd's avatar - Cylon 2.gif
              Chief Bottle Washer
              New Jersey
              United States
              Member #1
              May 31, 2000
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              Online
              Posted: May 8, 2005, 1:06 pm - IP Logged

              four4me:

              That's not true.  AOL sends lots of e-mail to people's spam folder, even if it's a brand-new site and no one has ever received any e-mail from them before.  Customers moving spam into their spam folder is only one trigger our of hundreds that will denote an e-mail as spam.  Among those things completely out of AOL user control are the sending server configuration and complex DNS record configuration, plus AOL blocks entire ranges of IP address, in a blanket sweeping manuever, and tags any e-mail coming from those ranges as spam.

              lottoarchitect was correct in what he said.  He probably has similar headaches as I do, because if I'm correct he runs his own web site.

               

              Check the State Lottery Report Card
              What grade did your lottery earn?

               

              Sign the Petition for True Lottery Drawings
              Help eliminate computerized drawings!

                Todd's avatar - Cylon 2.gif
                Chief Bottle Washer
                New Jersey
                United States
                Member #1
                May 31, 2000
                23351 Posts
                Online
                Posted: May 8, 2005, 1:08 pm - IP Logged


                Thank goodness I get my Lotterypost response with no problems from AOL



                Yes, thank goodness.  Maybe I can ammend my remarks to indicate that there are some AOL users who are getting their e-mails from us.

                The major problem is that the ones who need the e-mails the most -- new members trying to get their activation e-mails -- are the ones most often blocked.

                 

                Check the State Lottery Report Card
                What grade did your lottery earn?

                 

                Sign the Petition for True Lottery Drawings
                Help eliminate computerized drawings!

                  four4me's avatar - gate1
                  MD
                  United States
                  Member #1701
                  June 18, 2003
                  8393 Posts
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                  Posted: May 8, 2005, 3:49 pm - IP Logged

                  Look man i explained to you in previous post what you could do to fix this problem. When new people (AOL users ) come to your site to join your site have a little notice in the sign on page for them to add your webmaster email address to their mail box before they finish with the sign in process. This will insure that they receive their comformation from you that they are signed up.

                   

                  Now lottoarchitect said And I have to add that AOL blocks my own e-mails as well as SPAM.

                  I haven't a clue as to what this sentence means. Does he mean he can't send email to someone because they are blocked by the receiver or does he mean he can't send an email to himself. like if he wanted to copy this post and send it to himself. If he can't send it to himself then he has done somthing to his mail control and it's is preventing him from doing that. I have my childrens email controls set like this they can't send or receive emails unless i go into their screen name with my password and uncheck the block senders and receivers.

                  I have been using aol for 15 yrs and can tell you that i have had less than 10 problems if that in all those years. many of those problems i created myself by making changes to some settings and causing some kind of malfunction. 

                    lottoarchitect's avatar - waveform

                    Greece
                    Member #2815
                    November 18, 2003
                    502 Posts
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                    Posted: May 8, 2005, 4:30 pm - IP Logged

                    No, what I mean is that I try to contact some people that are AOL subscribers, mostly customers who purchase things from me, and I have to reply back to give them some information, but AOL bounces back my messages, something like what Todd gets.

                    The bounced messages include the following:

                    : host mailin-04.mx.aol.com[64.12.138.185] said: 554-:

                          (CON:B1) http://postmaster.info.aol.com/errors/554conb1.html 554

                          TRANSACTION FAILED (in reply to end of DATA command)

                    which in short says that my IP gets complaints for being a SPAM source and has been blocked from contacting AOL users. Now, obiously I'm not a SPAM source and this is why I get frustrated as well. Definitely their SPAM detection systems are not of quality if they consider my replies to customers who requested contact with me, or indirectly, by purchasing something from me, as a SPAM source. Do you think that adding someone to the safelist will solve the matter? I don't think so. The issue here is that our e-mails do not even arrive at someone's mailbox, they are blocked at the beginning; the SMTP server of AOL does not let the e-mail to reach mailboxs (not even the junk folder) because they think it is SPAM for whatever reason they think and simply reject it. So, obviously there is something very wrong with what these people do in AOL to eliminate SPAM.

                    Why don't they just have the Junk folder as they used to have, and place any e-mails they consider as SPAM in there? Everybody can see that their systems are useless when they block non-SPAM e-mails. Obviously I'm not the only one with Todd who have such blocking problems but definitely, such a policy affects our work negatively and definitely, it is not a solution to block everyone and everything. I have contacted AOL and I'm waiting for a reply to explain the reason I'm considered a SPAM source or whatever. The conclusion of all these is that the SPAM prevention measures they use are really faulty, when they block legal e-mails. I think this policy and approach they use is unacceptable.

                    If you have something to do, at least do it well...

                      four4me's avatar - gate1
                      MD
                      United States
                      Member #1701
                      June 18, 2003
                      8393 Posts
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                      Posted: May 8, 2005, 4:54 pm - IP Logged
                      thanks lottoarchitect for chiming in with that reply that's a better explanation to what's is happening i told Todd that when i get in touch with my AOL tech friend whom i believe works in the higher echelon of AOL's hierarchy that i would put him in contact with Todd. I feel for you guys that email blocking of legitimate sites ( AOL's policy is bad.) I also agree that we should be in control of our mail functions and not them. However i think some of their functions are specifically designed to protect kids from predators. i know for a fact that before they started spam control i received hundreds of porn offers and I'M's to come to some porn site or chat room.

                      Big John says. You don't hit the number. The number hits you!!!!

                                     I'm not Big John, I'm Four4me, Big John's a friend.
                        lottoarchitect's avatar - waveform

                        Greece
                        Member #2815
                        November 18, 2003
                        502 Posts
                        Offline
                        Posted: May 8, 2005, 5:19 pm - IP Logged

                        I don't disagree with you four4me. I'm in favor of SPAM prevention of course, as I get everyday many SPAM e-mails myself and it really becomes irritating sometimes. But at least I find it more reasonable to put SPAM e-mails in the junk folder instead of deciding that an e-mail is spam when it is not, and not deliver it at all. Nobody can 100% accurately decide on this, even more an automated approach. But the real failure of this system is obvious when it blocks legal e-mails. The miserable effect of trying to block SPAM is not AOL alone. Do you know of SORBS? This is another approach to prevent SPAM e-mails. Believe it or not, many people are blocked in there without even knowing it, because they are considered SPAM sources. The most ridiculous part of this is that they request money (for charity they say) to get you unlisted, and you'll not get unlisted if you are unlucky to belong to a special category of dynamic IPs, even if you are not a SPAMmer obviously. I'm in 4/28 of such lists black-listed. Now, explain to me how I got in there when I do not send spam e-mails. The ridiculous part is that they block a whole range of IPs just because someone possibly in this range of dynamic IPs sent SPAM e-mails sometime (or even worms/trojans can automatically send SPAM e-mails if a system is unprotected and the user do not know of this). What about the other 99% of the users who are unlucky to share the same sub IP range? They are all blocked. Does this sounds a good solution to you and everyone else? In the end, nobody will be able to send and receive e-mails, legal or not.

                        If you have something to do, at least do it well...

                          four4me's avatar - gate1
                          MD
                          United States
                          Member #1701
                          June 18, 2003
                          8393 Posts
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                          Posted: May 8, 2005, 6:15 pm - IP Logged

                          All i was am trying to do is help in this matter. i also had problems receiving emails from Todds site and a few other websites when they started the agressive spam policy. The tech said for me to place the sites i was having trouble with email address in my address folder/book. The problem went away it took 3 minutes to do. After that i haven't had any email problems. As Todd pointed out i am just an end user and not a webmaster. I acknowledge this. And i say that their must be a way to correct the problem. Let me put this another way if i were running a web based business and an AOL subscriber to boot and this was happening to me and they wouldn't fix the problem then i would be going to the front office or gather as many webmasters and file some kind of suit to get them to alter or adjust their email practices for legitimate business. Switching isp isn't going to solve the problem because you still wouldn't be able to connect aol subscribers. Aol isn't going to go away. 

                          last time I had this problem Todd suggested i switch email accounts. That was easy enough because i had one once with yahoo. Its spam folder is maxed out every day within 24hrs of me emptying it. Yahoo suggests the same thing if you want an email from a site that's been sent to a spam folder. to be placed in your in box to enter the email address into your address book.  

                          The other thing Aol suggested to do was go to their email problems website trouble shooter page. I thought what the heck i'll see if that will help. But when you go to that site there are hundreds of fixes and it would take a great deal of time trying to find the fix for a persons website emailing problem. I can't remember all the jargon/lingo but to me this was rediculious because i don't know the programing language to decipher some of the fixes.

                          Sure theirs a problem with AOL's mailing policies but there are also solutions.