|Posted: April 16, 2008, 12:42 am - IP Logged|
Go to work. After several decent months, this month is challenging to say the least. If I won enough to retire instantly, the last thing I would ever want to do is sell another piece of furniture.
I used to sell furniture and so many stores here closed because of the housing market. I can certainly relate to your comment!
Mrs. Jones: You've been very helpful. If I order that chair, when do you estimate it will be delivered?
Nancy: We're currently out of stock, but I'll call the manufacturer. Just a minute. I'll be right back.
Factory Rep: You'll have it in 4 weeks. You have my word.
Nancy: The factory said it will be delivered in about 8 weeks.
Mrs. Jones: Well, I didn't want to wait 2 months, but I really want that chair and you've done an excellent job.
Manager: You could have lost the sale. Next time if it's scheduled to be here in 4 weeks, then you just say it'll be here in 4 weeks. That's what the factory rep said and it's it our computer! Grrrrr.
Nancy: I'm just trying to be careful so she isn't upset if it's a few weeks late.
(12 weeks later)
Mrs. Jones: Where the *&*^% is my chair? You keep telling me it's scheduled to arrive any day.
Nancy: I sincerely apologize, Mrs. Jones. As you know, I've called & followed up every week, and I'm doing all I can to expedite delivery. It's on a truck and will be arriving in FL any day now.
Nancy to factory rep: I'm checking again on order #PB7654XY I ordered 12 weeks ago.
Factory rep: Our computer shows that it left 10 days ago, so you should see it on your dock Tues.
Nancy on Tues (her day off) to manager: Please make sure the chair Mrs. Jones ordered is scheduled for delivery as soon as it's unloaded from the truck. It's arriving today. I'm in the middle of a colonoscopy, but I want to make sure nothing goes wrong since it was supposed to arrive 8 weeks ago. I'm bending over backwards to get this out.
Manager: I already checked and it will be here on Friday. Just relax.
(16 weeks later)
Nancy calls factory: Where is order #PB7654XY I ordered 4 months ago? It was supposed to be delivered to our warehouse several times and the delivery keeps getting pushed back.
Rep at factory: It will go into production tomorrow.
chair finally arrives in 5 months
Manager: Our delivery guys got to the Jones house and unfortunately they dropped the chair, breaking off one of the legs. You'll have to re-order the chair.
Mrs. Jones: You are worthless. You don't deserve to exist. Without that chair, there's no reason for me to live and it's all your fault.
Store Manager: Why the f*** did you tell the customer she'd have her chair in 8 weeks?