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Man vs Machine, which do you prefer?

Topic closed. 14 replies. Last post 3 years ago by Jon D.

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CHERRY HILL, NJ
United States
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July 9, 2012
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Posted: October 29, 2013, 9:06 am - IP Logged

Lottery players, myself included, have had good and bad interactions with people who have to punch our numbers. Recently, I have seen steady progress in Lottery vending machines in casinos and some stores like Wawa and locations such as the Port Authority terminal. Their designs and functionality are getting better and surely, more improvements are coming soon.

I dislike the machines because I cannot talk to them.  People on the other hand, may have good and bad days, and when you catch them on their good days, they can be very pleasant and helpful. On bad ones, they can be very disappointing to say the least.

If the human interaction will stop in the future and all transactions have to be done by machines, will you miss the human behind the lottery POS? Or do you prefer the efficiency of the machines?

    noise-gate's avatar - images q=tbn:ANd9GcR91HDs4UJhjxO7cmeMQWZ5lB_FOcMLOGicau4V74R45tDgPWrr
    Bay Area - California
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    Member #136477
    December 12, 2012
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    Posted: October 29, 2013, 10:25 am - IP Logged

    Lottery players, myself included, have had good and bad interactions with people who have to punch our numbers. Recently, I have seen steady progress in Lottery vending machines in casinos and some stores like Wawa and locations such as the Port Authority terminal. Their designs and functionality are getting better and surely, more improvements are coming soon.

    I dislike the machines because I cannot talk to them.  People on the other hand, may have good and bad days, and when you catch them on their good days, they can be very pleasant and helpful. On bad ones, they can be very disappointing to say the least.

    If the human interaction will stop in the future and all transactions have to be done by machines, will you miss the human behind the lottery POS? Or do you prefer the efficiency of the machines?

    Given one choice over another: Machine please.
    We had  $52 mil MM winner from the city last year, in less than 30 days the convenient store clerk had handed the video of the winner over to the State lottery officials to air, this despite the fact that one has a Year in which to come forward and claim their prize.  As can be imagined,  the winner was hounded out of the city because people recognized who he was and  were knocking on his door at all hours of the day asking for money.
    I will take the Machine- anyday.

      JackpotWanna's avatar - squiz

      United States
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      Posted: October 29, 2013, 12:40 pm - IP Logged

      I prefer machines also.  Clerks joke about sharing the jackpot with them.  Also the poor fellow needs money look. lol

        rdgrnr's avatar - walt
        Way back up in them dadgum hills, son!
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        Posted: October 30, 2013, 12:08 am - IP Logged

        I would much prefer a machine.

        Clerks are jerks.

        Except for the occasional sweet thang in her daisy dukes that calls me darlin'.

        I like them kinda clerks.

          noise-gate's avatar - images q=tbn:ANd9GcR91HDs4UJhjxO7cmeMQWZ5lB_FOcMLOGicau4V74R45tDgPWrr
          Bay Area - California
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          Posted: October 30, 2013, 10:25 am - IP Logged

          Seems neither Man or Machine were not good enough to get 1st or 2nd prize in the MM (10/29/13)  jackpot- how rare is that?
          Just wondering. .Thud

            Jon D's avatar - calotterylogo
            Los Angeles, California
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            Posted: October 30, 2013, 10:33 am - IP Logged

            Given one choice over another: Machine please.
            We had  $52 mil MM winner from the city last year, in less than 30 days the convenient store clerk had handed the video of the winner over to the State lottery officials to air, this despite the fact that one has a Year in which to come forward and claim their prize.  As can be imagined,  the winner was hounded out of the city because people recognized who he was and  were knocking on his door at all hours of the day asking for money.
            I will take the Machine- anyday.

            A machine will still have video cameras, and possibly a voice simulator.

            Vending machines already malfunction as it is, so I'd hate to be in front of the machine when it says:

            "You have 20 seconds to comply."

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              CHERRY HILL, NJ
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              Posted: October 30, 2013, 10:58 am - IP Logged

              A machine will still have video cameras, and possibly a voice simulator.

              Vending machines already malfunction as it is, so I'd hate to be in front of the machine when it says:

              "You have 20 seconds to comply."

              I am aware of ATMs with the "Live Chat" with a "Live Person" feature but have not seen one.

              I am curious if a hybrid Man and Machine Lottery Vending Machine is possible.

              Imagine an East Asian person, half-way around the world taking your numbers and dispensing your tickets, 24x7. I guess that would be awesome to some and troubling to others.

              Anyway, my favorite malfunction of Lottery Vending Machines was when I bought a $20 ticket and it dispensed 4 X $20 of them. OMG, my heart was pulsing at the thought, 1 of them might have won big. Alas, they were all losers.

              I guess, I felt guilty leaving the store without paying for the others, as I figure the clerks would be made to pay for the mistake. So I owned up and paid for the rest. A very expensive trip for me that day.


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                Posted: October 30, 2013, 11:39 am - IP Logged

                I like machines also...you never know what kind of mood people are in when you walk up to the counter, also when there is a line of people mainly because one person had about fifty playslips and wanted another handful of scratch-offs and is just plain difficult, then you're next in line and you want a couple of tickets and you hear the groans....yeah give me the ole machine anyday

                  RJOh's avatar - chipmunk
                  mid-Ohio
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                  Posted: October 30, 2013, 12:13 pm - IP Logged

                  Since I read the rules on the back of play slips myself, I don't need a clerk to explain them to me.  I also make out play slips for every drawing and I only need a clerk to run them through the terminal so if a machine allowed me to do that too then I would prefer a machine.

                   * you don't need to buy more tickets, just buy a winning ticket * 
                     
                               Evil Looking       

                    noise-gate's avatar - images q=tbn:ANd9GcR91HDs4UJhjxO7cmeMQWZ5lB_FOcMLOGicau4V74R45tDgPWrr
                    Bay Area - California
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                    Posted: October 30, 2013, 2:07 pm - IP Logged

                    A machine will still have video cameras, and possibly a voice simulator.

                    Vending machines already malfunction as it is, so I'd hate to be in front of the machine when it says:

                    "You have 20 seconds to comply."

                    Not a problem JonD- just as long as it does not add  " Dead or Alive, you coming with me!"

                      maringoman's avatar - images q=tbn:ANd9GcTbRxpKQmOfcCoUqF2FyqIOAwDo7rg9G-lfJLAALPGWJWwiz19eRw
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                      Posted: October 30, 2013, 6:22 pm - IP Logged

                      I prefer machines. Yesterday morning I went to a gas station that I frequent. They must have hired a moron. I said to her "gimme a quick pick powerball with powerplay." And then she looks at the machine like as if its the bedside clock when she's still half asleep and then says to me after almost a minute "machine not working." I swore at her under my breath and left.

                      That money's gone fo ever

                        Jon D's avatar - calotterylogo
                        Los Angeles, California
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                        Posted: October 30, 2013, 6:51 pm - IP Logged

                        I guess I'm in the minority here: I prefer humans. Maybe I'm just old fashioned.

                        Maybe its because the clerks that I encounter here are better, and the old crappy machines we have here worse.

                        I think it depends where you go. Liquor and specialty stores usually have regular established clerks and they know what they're doing. Gas stations and convenience stores often have kids or trainees and aren't always up on things. And grocery stores don't have a clerk, they only have machines.

                        I've experienced several malfunctions on vending machines. A bad experience that turns what would have been a quick 30 second stop into several minutes, waiting for the clerk to free up, find the key to open the machines, and try to get my stuck ticket or money back. Once at a Ralphs grocery store, the customer service gal was so busy, I had to wait almost like 10 minutes to have help with a machine that ate part of my money. Finally, she was freed up for a second and asked what happened, and I said I put in $20 but only got back $15 in tickets. She just reached in her register and gave me $5 and went on her way, didn't even go to the machine. I doubt a robot would do the same.

                        Same way I feel about those self service checkouts. I use 'em if the regular checkouts are busy, but if they're open, I prefer a human. They are faster, more thorough, and deal with problems better.

                        That's just my experience.

                          mikeintexas's avatar - tx avatar-1.gif
                          Texas Panhandle
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                          Posted: October 30, 2013, 6:56 pm - IP Logged

                          It doesn't happen often, but a couple of times I've put ten bucks into a machine at the grocery store only to have it be "eaten".  I'm afraid to leave b/c then someone might come along behind me and get my credit.  I have to wait until a store employee comes along or a sack girl/boy goes out w/ a customer's purchases and I ask them to get someone who can help me.   The machine is right next to the bathrooms and once I had put in my money and was making sure I pushed the right button on one of the lottery choices and heard the machine "whirring" and looked down to see a 4-5 yr. old kid pushing scratch ticket buttons.  He had one in his grubby little paws and I pulled it away from him and he started throwing a hissy fit, then his momma came out of the bathroom and there was a little scene.  She thought I should let her child do as he wanted and I thought he should be taken away from her and raised in a barrel.

                          Clerks - most are fairly competent, but there are some that could probably break a crowbar if left alone w/ it.   They'll either leave off the cash option I asked for or give me the number of QP lines on one drawing than one number for the number of drawings I asked for...or even do a totally different game than I wanted to play.  I now have two of those "wallets" the Texas Lottery gives out, keeping one at home where I store my tickets and another in my vehicle w/ playslips.


                          A people that elect corrupt politicians, impostors, thieves and traitors are not victims...but accomplices.
                           - George Orwell

                            HoLeeKau's avatar - YheaShea
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                            Posted: October 31, 2013, 11:44 am - IP Logged

                            I prefer machines as long as they're working, but it makes me mad when my money is already in and it won't take a play slip or it's out of paper or something.  They need to start making them to give change so you can get your money back instead of being forced to buy something you don't want.

                              Jon D's avatar - calotterylogo
                              Los Angeles, California
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                              Posted: October 31, 2013, 12:09 pm - IP Logged

                              I prefer machines as long as they're working, but it makes me mad when my money is already in and it won't take a play slip or it's out of paper or something.  They need to start making them to give change so you can get your money back instead of being forced to buy something you don't want.

                              I Agree! You got it right there!

                              Why do they have to use these manipulative heavy handed sales tactics of forcing you to buy something and not giving change? It just pisses me off.

                              I've had a lotto kiosk machine keep rejecting a valid playslip for a game I wanted to play.(I know because I later used it successfully somewhere else) But I had to choose another game because the thing don't give change!

                              And many times with a scratch machine, didn't see the game I wanted to play was out, or later found out it only had 1 left and I only wanted to play that game. Nope, you are forced to buy the remaining junk with the balance of your cash.

                              Every other vending machine or ticket machine I've encountered has a change or cancel button. How hard is that, lottery manufacturers? Geez.