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The Lottery Machine Ate My Ten

Topic closed. 18 replies. Last post 2 years ago by psykomo.

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BobP's avatar - bobp avatar.png
Dump Water Florida
United States
Member #380
June 5, 2002
3104 Posts
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Posted: August 28, 2014, 8:48 am - IP Logged

Credit where it's due, Publix on Sample Road, Coral Springs Florida.

On the way out I stop at the Florida Lottery Self Serve machine and feed it a ten intending to purchase two $5 scratch tickets. 

The machine is one of the newest I've seen, the one that can generate Quick Picks and scans tickets as well as selling scratch tickets. 

So I push the left plastic square, the machine grinds, but no ticket drops.  I think, maybe the right will give me two, no way, I get the orange screen of death instead, says Edge Error contact store personel for assistance.

Unlike most publix this machine isn't next to the courtesy desk, it's about twenty five feet away.  I get in line at the courtesy desk.  While I'm waiting a guy walks up to the machine and it takes his money!  About the same time a second desk lady appears and asks me what I need.  I tell her the machine has my ten.

At the machine she give me the look, see it's working.  I point out the $5 bar has gone dark. She asks the guy if there was credit on the machine, he says he does not speak english.  She goes off to confer with the woman who is repairing the change counting machine and while she is gone the guy gets $15 worth of tickets his $5 my $10 and takes off.  Figure it's not my problem.  I mean, what am I supposed to do, go for my gun?

She come back and says I have to wait for the other woman, they will have to count out the machine to verify there is an extra ten in there. 

I point out there won't be, because the guy used my credit.  Told,  nothing more they can do.  I get mad and leave.

Thinking back, the older machines lock up until manually reset, so your money is somewhat protected while you go for help.  This machine resets, so you would have to stand guard while trying to attract attention or until it resets so you can buy tickets you didn't want or someone else can use your credit.

Store manager said they should have called him, well they didn't and seemed pretty self assured there was no help beyond verifying the machine.   Next time I'll ask for a manager, though that can take some time depending on what else they are doing.

In short: If you buy tickets from machines, keep my story in mind.

BobP

    helpmewin's avatar - dandy
    u$a
    United States
    Member #106665
    February 22, 2011
    19859 Posts
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    Posted: August 28, 2014, 9:37 am - IP Logged

    Sorry that happen to you 

    Look on the bright side because of this something good will come back to you.Blue Angel

    Let it Snow Snowman

      duckman's avatar - ducklogodrake64x64
      Jacksonville Florida
      United States
      Member #23018
      October 6, 2005
      918 Posts
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      Posted: August 28, 2014, 11:05 am - IP Logged

      Edge errors usually are caused by the ticket top or bottom edges being misaligned in the machine.

      I would go back to Publix and speak with the store manager even though some time has passed. Also, contact the lottery (email or phone) and tell them the location of the machine and what happened.

      These machines store error codes with the time and date they occurred...

        rcbbuckeye's avatar - Lottery-043.jpg
        Texas
        United States
        Member #55889
        October 23, 2007
        5609 Posts
        Online
        Posted: August 28, 2014, 11:11 am - IP Logged

        Credit where it's due, Publix on Sample Road, Coral Springs Florida.

        On the way out I stop at the Florida Lottery Self Serve machine and feed it a ten intending to purchase two $5 scratch tickets. 

        The machine is one of the newest I've seen, the one that can generate Quick Picks and scans tickets as well as selling scratch tickets. 

        So I push the left plastic square, the machine grinds, but no ticket drops.  I think, maybe the right will give me two, no way, I get the orange screen of death instead, says Edge Error contact store personel for assistance.

        Unlike most publix this machine isn't next to the courtesy desk, it's about twenty five feet away.  I get in line at the courtesy desk.  While I'm waiting a guy walks up to the machine and it takes his money!  About the same time a second desk lady appears and asks me what I need.  I tell her the machine has my ten.

        At the machine she give me the look, see it's working.  I point out the $5 bar has gone dark. She asks the guy if there was credit on the machine, he says he does not speak english.  She goes off to confer with the woman who is repairing the change counting machine and while she is gone the guy gets $15 worth of tickets his $5 my $10 and takes off.  Figure it's not my problem.  I mean, what am I supposed to do, go for my gun?

        She come back and says I have to wait for the other woman, they will have to count out the machine to verify there is an extra ten in there. 

        I point out there won't be, because the guy used my credit.  Told,  nothing more they can do.  I get mad and leave.

        Thinking back, the older machines lock up until manually reset, so your money is somewhat protected while you go for help.  This machine resets, so you would have to stand guard while trying to attract attention or until it resets so you can buy tickets you didn't want or someone else can use your credit.

        Store manager said they should have called him, well they didn't and seemed pretty self assured there was no help beyond verifying the machine.   Next time I'll ask for a manager, though that can take some time depending on what else they are doing.

        In short: If you buy tickets from machines, keep my story in mind.

        BobP

        I had a problem with the machine at Tom Thumb a couple weeks back with an orange error message. I was able to get the service desk to just give me tickets on my word, but since then I quit using the machine. They're not worth the trouble when they don't work.

        CAN'T WIN IF YOU'RE NOT IN

        A DOLLAR AND A DREAM (OR $2)

          RJOh's avatar - chipmunk
          mid-Ohio
          United States
          Member #9
          March 24, 2001
          19830 Posts
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          Posted: August 28, 2014, 12:03 pm - IP Logged

          Credit where it's due, Publix on Sample Road, Coral Springs Florida.

          On the way out I stop at the Florida Lottery Self Serve machine and feed it a ten intending to purchase two $5 scratch tickets. 

          The machine is one of the newest I've seen, the one that can generate Quick Picks and scans tickets as well as selling scratch tickets. 

          So I push the left plastic square, the machine grinds, but no ticket drops.  I think, maybe the right will give me two, no way, I get the orange screen of death instead, says Edge Error contact store personel for assistance.

          Unlike most publix this machine isn't next to the courtesy desk, it's about twenty five feet away.  I get in line at the courtesy desk.  While I'm waiting a guy walks up to the machine and it takes his money!  About the same time a second desk lady appears and asks me what I need.  I tell her the machine has my ten.

          At the machine she give me the look, see it's working.  I point out the $5 bar has gone dark. She asks the guy if there was credit on the machine, he says he does not speak english.  She goes off to confer with the woman who is repairing the change counting machine and while she is gone the guy gets $15 worth of tickets his $5 my $10 and takes off.  Figure it's not my problem.  I mean, what am I supposed to do, go for my gun?

          She come back and says I have to wait for the other woman, they will have to count out the machine to verify there is an extra ten in there. 

          I point out there won't be, because the guy used my credit.  Told,  nothing more they can do.  I get mad and leave.

          Thinking back, the older machines lock up until manually reset, so your money is somewhat protected while you go for help.  This machine resets, so you would have to stand guard while trying to attract attention or until it resets so you can buy tickets you didn't want or someone else can use your credit.

          Store manager said they should have called him, well they didn't and seemed pretty self assured there was no help beyond verifying the machine.   Next time I'll ask for a manager, though that can take some time depending on what else they are doing.

          In short: If you buy tickets from machines, keep my story in mind.

          BobP

          Sounds like an easy way for someone to get some free tickets if they are aware of the situation.  Just hang around the machine until someone has that problem and then buy some tickets while they seeking help.

           * you don't need to buy more tickets, just buy a winning ticket * 
             
                       Evil Looking       

            noise-gate's avatar - images q=tbn:ANd9GcR91HDs4UJhjxO7cmeMQWZ5lB_FOcMLOGicau4V74R45tDgPWrr
            Bay Area - California
            United States
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            December 12, 2012
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            Posted: August 28, 2014, 2:42 pm - IP Logged

            BobP- take this as an Omen, a sign that you going to hit it big, and soon!

            Its called Payback!Wink

              Avatar
              Sunny California
              United States
              Member #40295
              May 31, 2006
              7712 Posts
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              Posted: August 28, 2014, 3:39 pm - IP Logged

              Boy,that guy was sure a crook. Terrible! He knew he got $10 free. No honesty left in the world. Shame.

                maringoman's avatar - images q=tbn:ANd9GcTbRxpKQmOfcCoUqF2FyqIOAwDo7rg9G-lfJLAALPGWJWwiz19eRw
                Massachusetts
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                Posted: August 28, 2014, 4:20 pm - IP Logged

                Sounds like an easy way for someone to get some free tickets if they are aware of the situation.  Just hang around the machine until someone has that problem and then buy some tickets while they seeking help.

                People have died for much lesser transgressions in Florida so doing that is an invitation to getting shot.

                That money's gone fo ever

                  RJOh's avatar - chipmunk
                  mid-Ohio
                  United States
                  Member #9
                  March 24, 2001
                  19830 Posts
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                  Posted: August 28, 2014, 4:47 pm - IP Logged

                  Boy,that guy was sure a crook. Terrible! He knew he got $10 free. No honesty left in the world. Shame.

                  No difference than when you buy something and the clerk gives you back too much change or charge a lesser amount to your credit you walk away thinking you got lucky.

                   * you don't need to buy more tickets, just buy a winning ticket * 
                     
                               Evil Looking       

                    garyo1954's avatar - garyo
                    Dallas, Texas
                    United States
                    Member #4549
                    May 2, 2004
                    1716 Posts
                    Online
                    Posted: August 28, 2014, 6:27 pm - IP Logged

                    No difference than when you buy something and the clerk gives you back too much change or charge a lesser amount to your credit you walk away thinking you got lucky.

                    Sad story.

                    Every morning I go to the deli, get coffee and and egg, bacon and cheese muffing. Every morning $3.76. I grab change to pay the $.76. Spp [redictable the ladies already have what it at the counter.

                    This morning the only bill I had was a $10 so I put it on the counter and started messing with change. The little girl at the counter decides to help with the change.

                    She gets the change she needs and puts it in the register.

                    While leaving I notice the $10 still on the counter. Could have picked it up and walked out.

                    But life is not really a game of Scruples, so

                    I called her back and paid.

                    Reading this thread, I feel like such a LOSER. Unhappy

                    My greatest accomplishment is teaching cats about Vienna Sausage. When I need a friend, all I need do is walk outside, pop open a can, and every little critter in the neighborhood drops by to say "Hi!"

                      LottoMetro's avatar - Lottery-024.jpg
                      Happyland
                      United States
                      Member #146344
                      September 1, 2013
                      1129 Posts
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                      Posted: August 28, 2014, 7:00 pm - IP Logged

                      I've had a lottery machine eat my $20 and a casino slot machine eat two $20s. Both times I made a fuss until the situation was resolved. Both times got my money back Thumbs Up Once you abandon the machine it's fair game for anyone else to come along, and then it's just your word against theirs.

                      I have had a machine lock up like you describe but within a minute it reset itself. If that happens again I would just stand there until an employee comes around. Or if you're feeling crazy, sit on the floor and throw a tantrum...haha! LOL

                      P.S. Would be ironic if the man who took your $10 credit ended up hitting with that.....could imagine the court case now! Chair

                      If the chances of winning the jackpot are so slim, why play when the jackpot is so small? Your chances never change, but the potential payoff does.
                      If a crystal ball showed you the future of the rest of your life, and in that future you will never win a jackpot, would you still play?

                      2016: -48.28% (13 tickets) ||
                      P&L % = Total Win($)/Total Wager($) - 1

                        dr65's avatar - black panther.jpg
                        Pennsylvania
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                        May 2, 2009
                        22942 Posts
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                        Posted: August 29, 2014, 5:55 am - IP Logged

                        LottoMetro..I think that's the worst part of it, the fact that the guy got a free $10 and could be a big fat winner.

                        I found a $20 credit left in the machine that I walked up to and there was no one in sight. Do you think I would

                        just leave it there for the next guy or tell the clerks at the desk...nooooo, I used it. Is THAT stealing when no one

                        is around? Oh and by the way, all I won was $20 back on that 'found' money. I saw $20 laying on the floor at Giant

                        one day...no one around again, so I picked it up. I don't trust clerks with lost money or anything really, don't even

                        trust them to be honest. I found a ticket for $3 in the machine once and gave it to the clerk at the desk, left the

                        store forgot my smokes and went back in...well they were laughing back there saying the ticket was worth $10,

                        they scratched it and scanned it....WTH!? I turned it in just in case someone came back for it. Ever since then,

                        whatever I find, I keep if no one is around looking for what they lost...AND if they do seem to be looking I'll

                        ask for some specifics first. Trust no one. It's sad.

                        I hope you hit a big one for your troubles Bob!

                        246 ~~ 485 ~~ 369 ~~ 890 ~~ 705 ~~ 357 ~~ 129 ~~ 165 ~  007 ~ 225 ~ 818 ~ 440 ~  7775 5557

                          mikeintexas's avatar - tx avatar-1.gif
                          Texas Panhandle
                          United States
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                          December 20, 2012
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                          Posted: August 29, 2014, 6:54 am - IP Logged

                          I've had troubles with the vending machines, too.   I sometimes buy a lottery ticket or scratchers from a machine in a grocery store when I'm there;  it was located right by the bathrooms near the exit.  One time I had put in $20 bucks and got my lottery tickets, intending to spend the rest on scratch tickets.  I chose one and let it dispense, then was checking the display to see the balance and I heard a whirring and watched the amount decrease...and again and again.  I looked down to see a kid about three/four years old poking buttons.  He had punched several right in a row and tickets came out the chute.  I was furious, but his mother was like "Aw, isn't that cute?" Grrrr....

                          Several times the machine malfunctioned and didn't want to leave because I was sure it would work well for someone else and they'd get my money.  One time I flagged down a sacker who was heading back in with an empty cart and told her to get the manager.  I waited for about five minutes and she then came back with a full cart, accompanying a customer out to his car.  I asked her when the mgr. was coming and she put her hand to her mouth and told me she forgot to say anything. (less attention span than a lab rat) Long story short, I had to wait fifteen minutes. (and I do NOT like to wait)  They've since moved the machine close to the service desk/mgrs. office.

                            Scratch$'s avatar - sm lottery.jpg

                            United States
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                            September 5, 2014
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                            Posted: September 10, 2014, 1:09 pm - IP Logged

                            I never buy from vending machines. If I go in a store and see a machine, I'm off to another store to buy my scratchers.

                            Scratchers ~ Cash 5 ~ Powerball ~ Mega Millions

                              Avatar
                              Orlando, FL
                              United States
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                              August 1, 2010
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                              Posted: September 10, 2014, 4:15 pm - IP Logged

                              That was poor customer service at your Publix.  I had a $20 get stuck in the machine at my Publix in Ocoee and the manager came right out, opened the machine and found the $20 stuck in between the feeder and cash bin.  He pulled out a crisp $20 and gave it to me.