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Calif. Lottery misprint leaves 'winners' with nothing

Topic closed. 39 replies. Last post 10 years ago by LckyLary.

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cps10's avatar - Lottery-004.jpg
The Carolinas - Charlotte
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Posted: December 12, 2006, 3:56 pm - IP Logged

Every instant ticket, as well as the posted game rules and State law, state that the Lottery will not pay tickets printed in error. To pay those tickets would come right out of profits, which would hurt contributions to education. Unless of course you levied a hefty liquidated damage against the ticket printer - that might provide an incentive for them to do better quality control. Maybe call on them to make good on the tickets... (as GTECH once did when they had an online game problem in the UK)

 

There is no way that 11,000 misprinted tickets should have gotten through the vendor/lottery security review when they were printed. This was not a human error - it was a system error since no human can realistically hope to effectivley review million of tickets during the print process.

 

No doubt about it - replacing a misprint with a free ticket is bad. Tickets that go on sale should be "good to go" as stated by CPS10.

 

Another black eye brought to you by the brain trust at the CSL.

You also are right Drive...this certainly qualifies as one the biggest gaffs in lottery history, brought to you by your friends at the CSL. It's crazy how this happened. Terrible publicity and they are handling it completely the wrong way.

The North Carolina Education Lottery - so much a joke that here are their mascots:

Stooges

    cps10's avatar - Lottery-004.jpg
    The Carolinas - Charlotte
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    Posted: December 12, 2006, 3:58 pm - IP Logged

    In order to retain their credibility CA needs to pay the winners then seek reimbursement from the vendor. Period. It shouldn't be the responsibility of the bettor to seek reimbursement from the CSL's vendor.

    Agreed. It's not the bettor's problem. They went in thinking they were buying a legitimate lottery ticket. If you can't trust that your ticket is valid, then why even bother? It's bad judgment on the part of CSL to let this slip by with a free scratch off. Are you kidding me??!

    Maybe when their paychecks come to them (lottery boards, etc), maybe the State should say, "Oh crap...these checks are no good...they were printed wrong. Sorry. But thanks for that month's worth of work you did."

    The North Carolina Education Lottery - so much a joke that here are their mascots:

    Stooges

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      Coastal Georgia
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      Posted: December 12, 2006, 5:50 pm - IP Logged

      Agreed. It's not the bettor's problem. They went in thinking they were buying a legitimate lottery ticket. If you can't trust that your ticket is valid, then why even bother? It's bad judgment on the part of CSL to let this slip by with a free scratch off. Are you kidding me??!

      Maybe when their paychecks come to them (lottery boards, etc), maybe the State should say, "Oh crap...these checks are no good...they were printed wrong. Sorry. But thanks for that month's worth of work you did."

      I agree cps..

      Oh no , there's a printing error on your paycheck- thanks for playing our game...see you next month, meantime here is a coupon for a free big mac for the time being.

      Shame on you, California lottery !!

      Da Govanuh needs to step in and squash this like a bug !!

       

                                     

                    

       

       

        cps10's avatar - Lottery-004.jpg
        The Carolinas - Charlotte
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        Posted: December 12, 2006, 7:43 pm - IP Logged

        I agree cps..

        Oh no , there's a printing error on your paycheck- thanks for playing our game...see you next month, meantime here is a coupon for a free big mac for the time being.

        Shame on you, California lottery !!

        Da Govanuh needs to step in and squash this like a bug !!

        DD

        That's basically what they're saying...sorry, our fault, we'll try not to let it happen again! Bums in CA...

        The North Carolina Education Lottery - so much a joke that here are their mascots:

        Stooges

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          NY
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          Posted: December 13, 2006, 12:58 am - IP Logged

          Agreed. It's not the bettor's problem. They went in thinking they were buying a legitimate lottery ticket. If you can't trust that your ticket is valid, then why even bother? It's bad judgment on the part of CSL to let this slip by with a free scratch off. Are you kidding me??!

          Maybe when their paychecks come to them (lottery boards, etc), maybe the State should say, "Oh crap...these checks are no good...they were printed wrong. Sorry. But thanks for that month's worth of work you did."


          Good lord, what a bunch of whiny cry babies. It's too bad that some people drove to a claims office, and I think they should get something better than a simple replacement ticket, but it seems that most people here are missing a number of things, the most important of which is that those people didn't buy winning tickets. They didn't buy winning tickets that the lottery said were losers in order to avoid paying, they bought losing tickets that looked like winning tickets, because of the printing error. There's a huge difference. Yeah, it suks that they thought they had won and wound up disappointed, but life is full of disappointments. Anyone who doesn't like it is free to quit the game.

          If any of them want to get a lawyer, they should feel free to waste their time, but the law is on the side of the lottery. The rules clearly say that they aren't responsible for misprints, and are only liable for  the cost of the ticket.

          As for misprinted paychecks,  if the checks are really misprinted they'll be replaced with a correct check, which is exactly what was done with the lottery tickets. As employees they have a contract that spells out what they will be paid, and they're entitled to it, whether they get a check that was accidentally printed with a zero missing or a zero added. As a consumer your purchase constitutes a contract and you're also entitled to exactly what you paid for, which is this case is an error free ticket that gives you a specified chance to win something. Like it or not, those people all got what they paid for.

            BobP's avatar - bobp avatar.png
            Dump Water Florida
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            Posted: December 13, 2006, 1:57 am - IP Logged

            In this case the second biggest mistake would be to give the lottery the bad ticket.  If any consumer action takes places where the people holding these tickets get anything more then a free ticket those who handed them in have nothing to prove they ever held one.

            Besides it would be nice to have a winning ticket to frame even if it turned out to be bogus, nice collectable.  BobP

              justxploring's avatar - villiarna
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              Posted: December 13, 2006, 2:30 am - IP Logged

              In this case the second biggest mistake would be to give the lottery the bad ticket.  If any consumer action takes places where the people holding these tickets get anything more then a free ticket those who handed them in have nothing to prove they ever held one.

              Besides it would be nice to have a winning ticket to frame even if it turned out to be bogus, nice collectable.  BobP

              Maybe someone on eBay will buy it!

                justxploring's avatar - villiarna
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                Posted: December 13, 2006, 2:41 am - IP Logged


                Good lord, what a bunch of whiny cry babies. It's too bad that some people drove to a claims office, and I think they should get something better than a simple replacement ticket, but it seems that most people here are missing a number of things, the most important of which is that those people didn't buy winning tickets. They didn't buy winning tickets that the lottery said were losers in order to avoid paying, they bought losing tickets that looked like winning tickets, because of the printing error. There's a huge difference. Yeah, it suks that they thought they had won and wound up disappointed, but life is full of disappointments. Anyone who doesn't like it is free to quit the game.

                If any of them want to get a lawyer, they should feel free to waste their time, but the law is on the side of the lottery. The rules clearly say that they aren't responsible for misprints, and are only liable for  the cost of the ticket.

                As for misprinted paychecks,  if the checks are really misprinted they'll be replaced with a correct check, which is exactly what was done with the lottery tickets. As employees they have a contract that spells out what they will be paid, and they're entitled to it, whether they get a check that was accidentally printed with a zero missing or a zero added. As a consumer your purchase constitutes a contract and you're also entitled to exactly what you paid for, which is this case is an error free ticket that gives you a specified chance to win something. Like it or not, those people all got what they paid for.

                I often do not agree KY Floyd, but he's absolutely correct.  This has happened before, by the way.  Sometimes tickets are printed incorrectly.  So are winning numbers in the newspaper. Stuff happens!

                Once I got $2,600 more in my paycheck and turned my check back to the payroll department. I was only clearing $800 every 2 weeks & they paid me what commission I would have earned for that period!! (should have taken the money and run!)  Got to admit I had to think about it for a while. 

                  lucky146's avatar - animal monkey.jpg
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                  Posted: December 13, 2006, 9:52 am - IP Logged

                  Whiny cry babies? Nobodies whining or crying. Merely pointing out that CSL seems to be an extremely unprofessional operation. Im sorry but 11,000 misprinted tickets is WELL beyond any sort of reasonable printing error rate. Heck, they didn't even compensate the lady for her travel time or gas money to get to the claim center. Ya know why? Because all the lottery really cares about in the end is taking your stupid money.

                  PS Hope it dont happen to you, but ya never know.

                    cps10's avatar - Lottery-004.jpg
                    The Carolinas - Charlotte
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                    Posted: December 13, 2006, 10:11 am - IP Logged

                    Whiny cry babies? Nobodies whining or crying. Merely pointing out that CSL seems to be an extremely unprofessional operation. Im sorry but 11,000 misprinted tickets is WELL beyond any sort of reasonable printing error rate. Heck, they didn't even compensate the lady for her travel time or gas money to get to the claim center. Ya know why? Because all the lottery really cares about in the end is taking your stupid money.

                    PS Hope it dont happen to you, but ya never know.

                    I Agree!

                    The North Carolina Education Lottery - so much a joke that here are their mascots:

                    Stooges

                      Coin Toss's avatar - shape barbed.jpg
                      Zeta Reticuli Star System
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                      Posted: December 13, 2006, 11:06 am - IP Logged

                      Regardless of what the California lottery can legally do to cover their butts, what they seem not to realize in this case is:

                      1. Something like this convinces the public, the lottery players that the house rule is "Never give a sucker an even break"

                      and 

                      2. What they're going to save but not honroing the misprinted tickets is very likelt going to cost them many times that in regard to the scratcher sales over the next few weeks.

                      People will thins why bother, when you think you've got a winner you don't even win, it's a rip off.   

                       

                      Let's say there was a network of poker machines with a progressive jackpot (this actually happened in Las Vegas -  but not a casino, a group  of bars) but these machines were programmed never to hit a royal flush.

                      Once word got out, guess how much play those machines are going to get. 

                      What should happen is people should boycott the California lottery scratchers all together for awhile, but the lottery know that will never happen.

                      We've had discussions here on LP about how big would a matrix have to get for you not to play and peole have actually said they'd play no matter what. The lottery commissions know that all too well. 

                      In the case of these crossword scratchers I think the CSL should give the people who bought them something, maybe $100, maybe more or less, but something. Even if they paid the top prize, in the grand scheme of things that's just chump change to the lottery. 

                      "Well, we saved $$$$$$ by not paying those misprinted crossword tickets"

                      "Oh, you did? I think that's a bit off because we haven't sold a $3 scratcher since that happened, genius."

                       The above is "once upon a time",  I know, but still....

                      Those who run the lotteries love it when players look for consistency in something that's designed not to have any.

                      Lep

                      There is one and only one 'proven' system, and that is to book the action. No matter the game, let the players pick their own losers.

                        cps10's avatar - Lottery-004.jpg
                        The Carolinas - Charlotte
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                        Posted: December 13, 2006, 11:18 am - IP Logged

                        Good response CT

                        At this point, it would be a good publicity move for them to take the total amount of top prizes, let's say there are 10 of them...get the $20,000 x 10 = $200,000 and divide it equally among all winning tickets, whether they be printed correctly or misprinted. That would certainly save face for them. It might not be a whole lot of money, but this way, the situation can resolve itself without the lottery losing too much money, and they can just discontinue the game. Something along those lines.

                        The North Carolina Education Lottery - so much a joke that here are their mascots:

                        Stooges

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                          Posted: December 13, 2006, 12:49 pm - IP Logged

                          Good ideas CT and CPS.

                          Last time I checked this is a forum.   Ideas will be thrown around that are good, bad, and sometimes ugly .

                          While those that side with the CA lottery certainly add flavor to the discussion, seems like it could be done without calling others whiners. Lurking

                           DD

                           

                                                         

                                        

                           

                           

                            Coin Toss's avatar - shape barbed.jpg
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                            Posted: December 13, 2006, 1:31 pm - IP Logged


                            Comment from Mrs. Coin Toss (and this is a good point)

                            "Ask all the people siding with the California lottery if they'd feel the same way if they had one of those tickets." 

                            Wink

                            Those who run the lotteries love it when players look for consistency in something that's designed not to have any.

                            Lep

                            There is one and only one 'proven' system, and that is to book the action. No matter the game, let the players pick their own losers.

                              cps10's avatar - Lottery-004.jpg
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                              Posted: December 13, 2006, 1:54 pm - IP Logged

                              Thank you DD and yes, good point CT...if Floyd had one of those tix, no doubt he'd be up in arms.

                              The North Carolina Education Lottery - so much a joke that here are their mascots:

                              Stooges