ALBUQUERQUE, N.M. — The New Mexico Lottery has discovered that approximately 450 Powerball wagers were printed in error earlier this month.
The wagers were purchased from two self-service lottery machines provided by Intralot, Inc., the lottery's gaming system vendor.
Players who purchased those wagers will be offered a replacement ticket for the Jan. 28 drawing.
The error occurred when Intralot deployed two self-service lottery machines before upgrading internal software supporting Powerball's new format.
On Jan. 4, Powerball was changed in preparation for the Florida Lottery and its 15 million players to join the multi-state game. Players now pick five numbers from one to 59, up from 55, and one Powerball number from one to 39, down from 42.
The wagers printed in error were derived from the old format of the game.
Rick Calinsky, general manager for Intralot, Inc., said the ticket misprint was caused by Intralot technician error.
"Intralot identified the impacted wagers which led us to the two retail locations where they were sold and we provided that information to the lottery," Calinsky said.
The self-service lottery machines were located at Lowe's No. 89 at 1700 St. Michaels Dr. in Santa Fe and Smith's No. 427 at 200 Tramway SE in Albuquerque. The 450 wagers were purchased between Jan. 5 and Jan. 15. They represent a fraction of one percent of the approximate 2 million Powerball wagers sold statewide over the 11-day period.
Lottery staff will offer replacement Powerball tickets at Lowe's No. 89 Monday, Jan. 26, between 10:30 a.m. and 1:30 p.m., and at Smith's No. 427 Tuesday, Jan. 27, between 10:30 a.m. and 1:30 p.m.
Affected players will need to produce their tickets dated between Jan. 5 and Jan. 15 bearing the retailer number 695089 for Lowe's or 618427 for Smith's. If they cannot produce tickets, players can sign an affidavit confirming their purchase. Personal identification must be presented to confirm legal playing age of 18.
"Our commitment to integrity and transparency dictates that we offer a reasonable remedy to affected players as quickly as possible," said Tom Romero, New Mexico Lottery CEO. "We apologize for any inconvenience this matter may have caused our players and our retailers."
Intralot has confirmed that all 160 self-service lottery machines installed in stores around the state are operating on the latest software.