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Lotto machine rejects winning ticket

Jul 20, 2009, 1:01 pm

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InternationalInternational: Lotto machine rejects winning ticketRating:

In South Africa, a Durban woman has asked Lotto operator Gidani to investigate its scanning machines after her winning ticket was declared invalid.

Wanda Bromehead, said she had checked the newspaper and knew she had won R88 in the May 16 draw.

But she was surprised when the teller behind the counter ran her ticket through the scanner and the screen displayed the words "No Winner".

The teller was asked to scan the ticket three more times, and the message was the same.

Doubting herself, she left the store. Bromehead returned to the store a few days later and a different teller scanned the ticket again and it declared her a non-winner — yet again.

After three more unsuccessful tries, Bromehead was becoming frustrated.

"I then asked her to punch the winning numbers in, and the scanner showed that I was a winner of R88," she said.

Not convinced, Bromehead decided to take up the cudgels with the National Lotteries operator Gidani. Even though it was only R88, she questioned how many other people had experienced the same problem.

"There are so many people who rely on the machine to tell them whether any of their numbers are winning combinations or not, and don't question what the machine tells them," she said.

She therefore brought this problem to the attention of Gidani via email, where a clearly agitated Bromehead enquired: "A faulty scanner? Is this why Lotto is sitting with so many billions, because people have been told by faulty scanners: 'No Winner'?"

After a series of calls to the Durban Gidani office, Bromehead received an email saying "in this technological age errors do occur".

"But I don't buy that, I requested Gidani Durban to have the manager telephone me, but have heard nothing yet."

Bromehead was then contacted by an official of Gidani and told that her ticket needed to be picked up from the store and sent to Gidani's technology department for testing.

Thembi Tulwana, spokesperson for Gidani, said there might be various reasons why Bromehead's ticket could not be read by the scanner, and this was why it needed to be sent for an investigation.

"It is not an indication that the operator has problems with the scanner. It is an isolated case," she said.

Tulwana said it was possible that the scanner was unable to read the bar code because of dust or dirt on either the ticket or the scanner.

"Gidani ensures that the terminals are checked on a regular basis by our agents for optimum functionality," she maintained.

On why Bromehead's ticket needed to be "investigated", Tulwana said it was important for the ticket be presented to their investigation office for "thorough inspection by a trained Lotto investigator".

Tulwana said there was "no correlation between Bromehead's concern and the unclaimed prize monies".

"Players should be reminded that it is their responsibility to check their tickets against the winning numbers on TV, the National Lotteries website and in newspapers after every draw.

"They can even call our toll-free helpline 0800-777-777," she said.

Technological error? Wanda Bromehead has asked Lotto operator Gidani to investigate its scanning machines after her winning ticket was declared invalid.Technological error? Wanda Bromehead has asked Lotto operator Gidani to investigate its scanning machines after her winning ticket was declared invalid.

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13 comments. Last comment 12 years ago by ThatScaryChick.
Page 1 of 1
RJOh's avatar - chipmunk
100
mid-Ohio
United States
Member #9
March 24, 2001
20272 Posts
Offline

That situation is not uncommon, it happened here in Ohio and the clerks were aware of it.  They continued selling tickets because they did get enough winners complaining to make it a problem.  The terminals didn't print either the numbers or bar codes clearly so they couldn't read the tickets they printed.  You would think since the tickets were printed on heat sensitive paper and ink wasn't used, that wouldn't happen, but it did. 

Ohio recently changed all its terminals after contracting with a different vendor so for now all the  new terminals are printing clearly, it's just a matter of all the clerks learning the new system.  As the terminals get older, I suspect this problem might reappear if they aren't maintained properly.

 * you don't need to buy every combination, just the winning ones * 

Thumbs Up       

    maringoman's avatar - images q=tbn:ANd9GcTbRxpKQmOfcCoUqF2FyqIOAwDo7rg9G-lfJLAALPGWJWwiz19eRw
    Massachusetts
    United States
    Member #37432
    April 14, 2006
    2747 Posts
    Offline

    The problem with government run organizations is that you have to complain to them about them, you cant win. Were the same problem be blamed on a private business, all the blood suckers trying to gain some political mileage would be screaming at the top pf their lungs. Sad.

      Pfunky's avatar - Lottery-028.jpg
      New Member
      Los Angeles
      United States
      Member #77337
      July 20, 2009
      2 Posts
      Offline

      That is really sad

        Tenaj's avatar - michellea
        Charlotte NC
        United States
        Member #17405
        June 18, 2005
        4070 Posts
        Offline

        I wonder how much R88 is.

        takeemtothebank

          RJOh's avatar - chipmunk
          100
          mid-Ohio
          United States
          Member #9
          March 24, 2001
          20272 Posts
          Offline

          I wonder how much R88 is.

          I just checked the currency exchange rate.

          88 South African Rand = 11.00355 US Dollar

           * you don't need to buy every combination, just the winning ones * 

          Thumbs Up       


            United States
            Member #76899
            July 8, 2009
            8 Posts
            Offline

            Wow!

              Tenaj's avatar - michellea
              Charlotte NC
              United States
              Member #17405
              June 18, 2005
              4070 Posts
              Offline

              I just checked the currency exchange rate.

              88 South African Rand = 11.00355 US Dollar

              Thanks RJOH - $11 will buy a good lunch

              takeemtothebank

                duckman's avatar - ducklogodrake64x64
                Jacksonville Florida
                United States
                Member #23017
                October 6, 2005
                1092 Posts
                Offline

                OK, now who is going to play the numbers on that ticket in the photo?

                Big Smile

                  psykomo's avatar - animal shark.jpg

                  United States
                  Member #4877
                  May 30, 2004
                  5289 Posts
                  Offline

                  That situation is not uncommon, it happened here in Ohio and the clerks were aware of it.  They continued selling tickets because they did get enough winners complaining to make it a problem.  The terminals didn't print either the numbers or bar codes clearly so they couldn't read the tickets they printed.  You would think since the tickets were printed on heat sensitive paper and ink wasn't used, that wouldn't happen, but it did. 

                  Ohio recently changed all its terminals after contracting with a different vendor so for now all the  new terminals are printing clearly, it's just a matter of all the clerks learning the new system.  As the terminals get older, I suspect this problem might reappear if they aren't maintained properly.

                  RJOh>>>>>>>>>is correct>>>>>>>>crap happen'ssssss all D time>>>>>>>>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                  Be sure 2 complain>>>>>>>>>>>>>>be sure 2 CHECK^^^^ ask DEM 2 put D bar=code in 2 0r 3 TIME'$$$

                  PSYKO seye's......it don't matter if UR from north or south africa>>>>>>>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                  YO money is YO...MONEY$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

                  put down YO dalla$$$$$^^^.....when YO hit D ####'ssssstand-up^HOLLOW$

                  thank'ssssssssss all

                  PSYKOMO


                    United States
                    Member #76899
                    July 8, 2009
                    8 Posts
                    Offline

                    I agree

                      RJOh's avatar - chipmunk
                      100
                      mid-Ohio
                      United States
                      Member #9
                      March 24, 2001
                      20272 Posts
                      Offline

                      Thanks RJOH - $11 will buy a good lunch

                      True, but if you had to travel very far to the main lottery office for validation and processing you might not for that amount of money.

                       * you don't need to buy every combination, just the winning ones * 

                      Thumbs Up       

                        bashley572's avatar - starwars14
                        West Side of Sunny Florida
                        United States
                        Member #55046
                        September 8, 2007
                        3371 Posts
                        Offline

                        OK, now who is going to play the numbers on that ticket in the photo?

                        Big Smile

                        too late!! those were also last Friday's Mega #'s!!!! LOL

                        Money won is twice as good as money earned!

                          ThatScaryChick's avatar - giphy11resized
                          Idaho
                          United States
                          Member #56504
                          November 21, 2007
                          6709 Posts
                          Offline

                          Thanks RJOH - $11 will buy a good lunch

                          Or more tickets! Big Grin

                          "twitter - youtube - steam - tumblr"

                          ThatScaryChick