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Four out of five Illinois Lottery claim centers reopen today

Jul 1, 2020, 11:22 am

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Illinois LotteryIllinois Lottery: Four out of five Illinois Lottery claim centers reopen todayRating:

"Virtual lobby" claim procedures and safety precautions in effect

By Kate Northrop

Illinois lottery players will find it easier to claim winnings in person now that four out of five of the state's claim centers are open.

As of today, the Des Plaines, Fairview Heights, Springfield (Lottery Headquarters), and Rockford claim centers are open. The claim center in the James R. Thompson Center (JRTC) in Chicago will remain closed to the public until a later date. Claim center hours of operation are weekdays from 8:30 am to 4:30 pm.

All claim centers will be closed on Friday, July 3 in observance of Independence Day.

"As Illinois continues to re-open, we are once again opening our doors to players," Illinois Lottery Acting Director Harold Mays said. "We are looking forward to giving our players the opportunity to visit one of our claim centers and process their lottery prizes in person."

The Lottery also released a new claim procedure that adheres to state mandates and social distancing recommendations since the reopening will likely result in high volumes of in person claims.

"We expect that there will be a high volume of players visiting our claim centers in the first few weeks and appreciate your patience and understanding as we open again," said Mays. "We have instituted new protocols to aid in serving as many players as possible in a safe and efficient manner."

Once players arrive at one of the claim centers, they will partake in a "virtual lobby" system that reserves their place in line using a cell phone. The system allows players to hold their virtual spot in line while waiting in their cars to limit the number of people in the building at once and reduce contact. Instructions on how to sign-in to the virtual lobby are provided upon arrival, and players will receive a text message letting them know that it is their turn to enter the building.

The Illinois Lottery requires that those looking to claim winnings in person must follow the specific guidelines below:

  • Bring a mask and wear it at all times in the claim center.
  • Bring photo ID and proof of social security number.
  • Bring a charged cell phone to check-in to the virtual lobby. (If a player doesn't have a cell phone, they will need to check-in with the security guard on duty for instructions.)
  • Follow social distancing guidelines.
  • Come to the claim center alone, unless assistance is required.
  • Don't go to the claim center if you have already claimed your prize via mail.

The Lottery urges players to continue claiming prizes via the mail-in alternative rather than visiting a claim center in person to limit the number of physical visits.

"We've had great success with our mail-in claims process during the past few months and we encourage players to try it, as it is still our preferred method as the State enters Phase IV," Mays stated.

Players can find instructions on how to claim a prize through the mail-in option on the Illinois Lottery website.

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3 comments. Last comment 1 year ago by MzDuffleBaglady.
Page 1 of 1
* In hot pursuit of $ *
White Shores- California
United States
Member #136471
December 12, 2012
6728 Posts

Sounds reasonable. The idea of waiting in your car ot outside  to be alerted reminded me of restaurants that would text your phone or hand you a buzzer to let you know your table is ready- cool.

 * l wonder how many players will show up at the claim center when they have already claimed their prizes by mail? Chair

 * Voice of Reason *   

* The Truth Hurts *

People who say it cannot be done should not interrupt those who are doing it- George Bernard Shaw.

    stunna6036's avatar - Lottery-033.jpg
    United States
    Member #141321
    April 11, 2013
    58 Posts

    No pick 3 straight numbers in Illinois lottery in almost a year(11 months). This is very strange.

      MzDuffleBaglady's avatar - Lottery-061.jpg
      "Study Filters"
      United States
      Member #81312
      October 16, 2009
      35073 Posts

      I wish my son had waited, we did the mail in form on the Quad 8888's.

      Hope he gets it before my birthday, lol.


      Good luck.

      Lottery goals---->>>>>