Welcome Guest
Log In | Register )
You last visited October 21, 2021, 12:47 pm
All times shown are
Eastern Time (GMT-5:00)

Prize payouts from New York Lottery frozen for the past week

Jun 15, 2021, 10:55 am

Share this news story on Facebook
Tweet this news story on Twitter
New York LotteryNew York Lottery: Prize payouts from New York Lottery frozen for the past weekRating:

Lottery commission lacks transparency; blames "glitch" for delay; players frustrated

Update: Lottery Post has prize data published

By Kate Northrop

Some players are still unable to claim winnings from the New York Lottery since they froze prize payouts last Wednesday.

The Lottery has put a hold on prize claims for the Powerball, New York Lotto, Cash4Life, and Take 5 games, blaming the delay on a "glitch."

On Thursday, June 10, the Lottery put out a statement on social media to alert players of the issue.

"There has been a delay in finalizing draw results and prize payments for the following games: Powerball (all tickets) and for the 6/9 draw, New York Lotto, Cash4Life and Take 5," the announcement reads. "Please hold on to your tickets until resolved."

Lottery Post reached out twice for comment but did not receive a response.

However, York State Gaming Commission Director of Communications Brad Maione told Newsday that "all wagers have been recorded properly and all winning patron tickets will be able to be redeemed as soon as the system is fully restored."

Players were understandably more than frustrated that there was little information on the problem to begin with. Many reported that they had reached out to the Lottery for an update or timeline, only to receive a generic response that blames the delay on a software glitch.

Maione explained that the cause of the extensive delay was the "substantial time" it took for Lottery technicians to identify the computer glitch, and that the repair required a slow, methodical restoration of data.

The state had to pause payouts in the first place because the glitch prevented numbers from being verifiable, creating an issue of legitimacy on the state's end, News10NBC reported.

Multiple players on social media were upset with the way the Lottery displayed an error message when scanning tickets, which looked similar to a notification a player receives when their ticket is not deemed a winner. As a result, many players mistakenly threw tickets out that may have held winnings. Some even threatened legal action.

"You are not even listing any prize amounts on Take 5," Facebook user William Dziekanowski told the Lottery. "I have a 2nd prize winner and no info, no way to cash. Not to mention this GLITCH information was not displayed. I threw out a wad of tickets I scanned at a machine and didn't realize it said, 'Results are not in.' It had the same window as 'Sorry not a winner' with the green box and tiny writing. I only realized the day after when the store told me, and I was sure I had a few 3rd prize winners, but just trusted you were on top of your job. This 45-day limit better not come by and you refuse to pay out prizes, I have screen shots and will get a lawyer."

Other players were finding out about the glitch the hard way, with some traveling to casinos and discovering that they were unable to payout prizes.

"I actually went to the casino to find out they weren't doing payouts, a two-hour trip to leave empty handed," Barcley Santos said on social media. "No email of cancellation or anything. But it's weird that drawings are still occurring."

Few players are reporting that the Lottery is gradually rolling out prize payouts for older drawings after some were able to cash tickets Sunday evening.

"I just cashed my Take5 ticket from June 9th..." Donna Lee announced. "But I still couldn't cash my Take5 free plays tickets from June 11th."

According to State Assembly Gaming Committee Chairman Gary Pretlow, payouts are expected to resume within a couple days.

"It's a lot of money, and through an abundance of caution, they didn't want to pay out too little or too much," Pretlow told Newsday.

As the computer system is expected to gradually return to full functionality each day, winning tickets worth less than $600 will be paid out first. Then, winning tickets worth more than $600 will be able to be processed, Lottery officials said.

"We are diligently working to reestablish the New York Lottery prize payments system for tickets," Maione said on Monday afternoon.

UPDATE: Lottery Post has prize data published

As of 2:00 pm Eastern Time Tuesday, Lottery Post has published all of the missing New York Take 5 and Lotto prize amounts for June 9th through the 14th.  Players can find the prize information by going to the New York Lottery Results page and using the game links right next to the winning numbers.

Lottery Post Staff

We'd love to see your comments here!  Register for a FREE membership — it takes just a few moments — and you'll be able to post comments here and on any of our forums. If you're already a member, you can Log In to post a comment.

23 comments. Last comment 4 months ago by KY Floyd.
Page 1 of 2
Avatar
* In hot pursuit of $ *
White Shores- California
United States
Member #136471
December 12, 2012
6741 Posts
Offline

That is not good!

 * Voice of Reason *   

* People who say it cannot be done should not interrupt those who are doing it- George Bernard Shaw.

    Avatar
    Simpsonville
    United States
    Member #163182
    January 22, 2015
    2725 Posts
    Offline

    Powerball nationwide had a problem last week with their website and took quite some time to fix it; not sure if payouts were a problem too.

    It is unacceptable to leave folks, especially lottery players/gamblers in the dark!

      lottobrain's avatar - box
      Smyrna, DE
      United States
      Member #10074
      January 1, 2005
      312 Posts
      Offline

      Could it be that the NY Lottery has been hacked and they do not want players to know this for fear that trust will be lost?

        Tony Numbers's avatar - Lottery-022.jpg
        Bronx ny
        United States
        Member #158510
        August 25, 2014
        784 Posts
        Offline

        Why doesn't NY lottery release the results of its "Test Drawings"??? Why can't they tell us how many " Test Drawings" are conducted before the actual drawing? I guess they're afraid we'll have an advantage. It's also possible the people won't be able to differentiate the test result from the actual result.

          Todd's avatar - Cylon 200.jpg
          50
          Chief Bottle Washer
          New Jersey
          United States
          Member #1
          May 31, 2000
          26445 Posts
          Online

          Powerball nationwide had a problem last week with their website and took quite some time to fix it; not sure if payouts were a problem too.

          It is unacceptable to leave folks, especially lottery players/gamblers in the dark!

          Agreed; clearly it was New York that caused the delay.

           

          Check the State Lottery Report Card
          What grade did your lottery earn?

           

          Sign the Petition for True Lottery Drawings
          Help eliminate computerized drawings!

            Todd's avatar - Cylon 200.jpg
            50
            Chief Bottle Washer
            New Jersey
            United States
            Member #1
            May 31, 2000
            26445 Posts
            Online

            Could it be that the NY Lottery has been hacked and they do not want players to know this for fear that trust will be lost?

            Certainly it is a possibility.  The New York Lottery refused to return our repeated calls, so we all have no way of knowing.  The lack of transparency is really bad.

              Todd's avatar - Cylon 200.jpg
              50
              Chief Bottle Washer
              New Jersey
              United States
              Member #1
              May 31, 2000
              26445 Posts
              Online

              Story updated — Lottery Post has published all of the missing prize information starting on June 9th.

               

              Check the State Lottery Report Card
              What grade did your lottery earn?

               

              Sign the Petition for True Lottery Drawings
              Help eliminate computerized drawings!

                Avatar
                New Member
                Blackburn with Darwen
                United Kingdom
                Member #215626
                May 29, 2021
                6 Posts
                Offline

                Hopefully they do something to make sure that doesn’t happen again.

                  UniverseNumbers's avatar - Me3
                  Good Luck! ~ Uni
                  New York, NY
                  United States
                  Member #177650
                  October 12, 2016
                  8019 Posts
                  Online

                  New York Lottery Website

                    All Winning Numbers

                      Validations are now available for all games for all draws. We apologize for any inconvenience.

                  Pets: 017 1221 1117 1978 0132 021 132 711 618 419 918 

                  ___________________________________

                                             

                    Please be Careful and Stay Safe!  Blessings to All  

                                             ~ Uni 

                    Todd's avatar - Cylon 200.jpg
                    50
                    Chief Bottle Washer
                    New Jersey
                    United States
                    Member #1
                    May 31, 2000
                    26445 Posts
                    Online

                    New York Lottery Website

                      All Winning Numbers

                        Validations are now available for all games for all draws. We apologize for any inconvenience.

                    LOL, weak "any inconvenience" = one week of frozen payments with no explanation.

                     

                    Check the State Lottery Report Card
                    What grade did your lottery earn?

                     

                    Sign the Petition for True Lottery Drawings
                    Help eliminate computerized drawings!

                      Avatar

                      United States
                      Member #180546
                      March 12, 2017
                      228 Posts
                      Offline

                      Who cares anyway?  It's not like the New York lottery has ever sold a losing ticket anyway.

                      I am the Prince of Thieves!!!

                        UniverseNumbers's avatar - Me3
                        Good Luck! ~ Uni
                        New York, NY
                        United States
                        Member #177650
                        October 12, 2016
                        8019 Posts
                        Online

                        LOL, weak "any inconvenience" = one week of frozen payments with no explanation.

                         Well I had a little bit of a panic last week when I went to cash a Take 5 ticket with 4 winning #s and the clerk, who didn't speak very good English, acted like he had no idea what was wrong with my ticket.  Scanning stated that there was no record of my ticket. Eek

                        Wasn't until I did research when I got home that I found out there was this 'glitch' and to hang on to my ticket.  Confused

                        Pets: 017 1221 1117 1978 0132 021 132 711 618 419 918 

                        ___________________________________

                                                   

                          Please be Careful and Stay Safe!  Blessings to All  

                                                   ~ Uni 

                          rcbbuckeye's avatar - Lottery-062.jpg
                          100
                          Texas
                          United States
                          Member #55887
                          October 23, 2007
                          12048 Posts
                          Offline

                           Well I had a little bit of a panic last week when I went to cash a Take 5 ticket with 4 winning #s and the clerk, who didn't speak very good English, acted like he had no idea what was wrong with my ticket.  Scanning stated that there was no record of my ticket. Eek

                          Wasn't until I did research when I got home that I found out there was this 'glitch' and to hang on to my ticket.  Confused

                          Good thing you researched. Wonder how many people just tossed their tickets that were winners.

                          A side note, I keep all my losing tickets, and every few months I will double check them. Also, should I be lucky enough to have a win big enough to have to pay taxes those losing tickets will help offset the taxes.

                          CAN'T WIN IF YOU'RE NOT IN

                          A DOLLAR AND A DREAM (OR $2)

                            Avatar
                            Simpsonville
                            United States
                            Member #163182
                            January 22, 2015
                            2725 Posts
                            Offline

                            Probably chump change to NY State AG to investigate this.   They have enough on their plates right now with djt!!