|Posted: May 9, 2006, 8:39 pm - IP Logged|
On March 16th of 2006
I went to local MediaCom store and order Cable internet.. Where I was charged $69.00..
They scheduled me appointment between 1-5 on March 21.. I paid someone to be at house for the installation..
NO ONE CAME
I rescheduled the appointment for March 28th.. again paid someone to be there..
NO ONE CAME
I scheduled again.. agreeing to miss work..March 30.. Missed work.. NO SHOW
Schedule another appointment April 4.. they were going to call before coming. My phone did not work in school.. so missed again.. Not MediaCom's fault..
April 7th.. took off from work again.. Man came.. Forgot TRUCK.. so no service..
April 14th.. took off from work again.. Man came.. Dang he forgot the Truck again.
April 15th.. Lost another day's work.. and NO SHOW.. (what is new?)
April 19th.. they called me to cancel.. but after I refused.. they sent a man..
he hooked up some things to computer and told me to hire a contractor to do the outlet.. (Later found out that was his job to do that at no cost.. )
April 21.. Contractor did his part.. I was out $65.00
Had internet... for two or three hours a day until April 23rd..
Called April 24th and was told some MediaCom Telemarket decided to change my plans and set up some other type order for me.. (Do What?)
Set up appointment for after 3 ... (Not missing any more work... ) Man called.. at 1:30.
Why does this surprise me.. ? Now really...
Called them after 3 and the woman on phone said that the service man just cancelled my appointment for me since I could not just up and leave work at 1:30
They said they would come that night. Well....if you guessed they didn't.. YOU WON..
Finally got an appointment on Friday April 28th.. they were to call before coming.. and only after 3. This young man called at 3:00 and I went straight home .. and to my surprised he went to the neighbors. I stood on my deck and watched him walk around their house twice looking to see where the cable was going in.. Finally, I called him.. and told him that he was probably looking for my house.. (You know the first house on the right.. would be number 1 when counting.. not number 2.. )
And they are were suppose to be able to handle cable???
He came in and checked out things and told me I had the wrong cord.. He put in the cord I need (name forgotten) but do know it was the one my son had told the first man in house that I needed . He said I didn't.. When I asked the young man.. he looked shocked and asked who the installer was.. I told him and it happened to be his supervisior.. The kid that couldn't count to one.. was smarter than the supervisior. (Oh me.. )
I had internet for the whole weekend.. fast/fast/fast. Then out again on Monday.
I called them and they said they would come on Tuesday.. I told them that it had to be after 3 with a phone call... they agreed..
When I got home that evening, the cable was working.. The man called at 4:30 and I told him it was working.. So he cancelled..
On the next morning.. May 2.. no internet again........I called them that afternoon and told them story and this person refused to set up an appointment during the week after 3 and told me it would be Saturday between 8-12.. I agreed..
Saturday May 6.. 2:30.. no cable man.. I called and told them I had to go to work.. and that they would have to reschedule and I wanted the main supervisior's number..
She rescheduled for this afternoon after 3.. with telephone call.. I drove by the house at 3:10 and didn't see tag on door, so I went to play my numbers.. I was gone 15 minutes.. and held my phone in my hand the whole time.. Everyone in store was laughing because they know what I have been going through to get to the cable internet.. NO CALL.. but I did find a tag on the door when I came home..
I immediately called the company again........ I told her I wanted my money back.. all of it.. and that they can pick up the equipment when they come and I am at home.. There would be no appointments for that.. She said she would have supervisior to call me within the next 24 hours. I hope it is not the one that was promised to call 2 weeks ago.. because I haven't received a call. (If one does, I will ask if he was calling about today's complaint or the one two weeks ago.)
Now my question LP members.. those that made it this far...
Would turning this over to BBB do any good? What would you do?