Would turning this over to BBB do any good? What would you do?
It's never a waste of time filing a complaint, but I don't have much faith in the BBB. It's a self-regulated organization that accepts dues from the very people we complain about, and often the complaints do nothing to resolve the consumer's problems. From what I understand, almost every used car dealer is a member of its local BBB.
As others have said, try writing to newspapers, tv stations and other consumer advocate groups. I hope you get this ordeal resolved. Just be careful if you think they actually might show up on Thurs. I'm only saying this because once you are a customer, you don't want even more aggravation and they'll have you earmarked as a trouble maker, even though you have every right to be upset. I've had big problems with Comcast (cable tv) but they're the only game in town. I won my fight, but it took a lot of screaming. They completely rewired my half of the duplex I rent to fix a problem and it didn't make one bit of difference in the picture. All it took was a 10 second adjustment! This was after at least 5 visits when they finally convinced me the work had to be done. My landlord said it was okay to drill holes in the crawl space and wall, but I'd have to pay. I ended up getting a credit toward my monthly bill for a couple of months, but because I was on auto-pay at the time, the disputed charge came right out of my checking account.
File a claim in Small Claims Court for a nominal fee ($10-$25) to recoup your losses.
Are you sure? More than 11 years ago I filed a complaint in Small Claims Court and it was $150 just to file. I think it's based on the dollar amount of the claim, but the minimum cost is much higher than $10 or $25. I was trying to get a security deposit back. Most of the time people just keep them, even if you leave a place spotless. It's such a scam. In Florida there is an additional fee to cover the cost for serving the person you are suing (ya know, when someone from the Sheriff's Office says "Mr. Jones you are served.") I'm not sure if this is true for every area. Then, even if you win, try collecting the money. A company/corp is even more complicated.
BTW, I'm not trying to be negative, but those of you who think TnTea can get reimbursed for loss of work, personal time, etc. are dreaming IMHO. If not, let me know and I'll move to your town. If I got reimbursed for the incompetence of others, I could retire. I wish Comcast would just credit me for the days I had no service a couple of weeks ago. Somebody on my street moved and they shut my cable off by mistake. Guess they can't tell the difference between 4192 and 4219 XXXX Lane. That took 4 phone calls and lots of yelling, days without tv, but I finally convinced someone to schedule a visit when I was at work. I was told they NEVER can do that because I need to be home. I knew that they screwed up, and they kept telling me I had to be home in case they needed to get in my apartment. After winning my argument, when I got home that night, I had a picture. Go figure.
Good luck. Hope everything works out for you.
(OMG. I just saw my post. Didn't realize it was so long..and I deleted a paragraph too. Sorry.)