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Dollar419

Huntersville, NC
United States
Member #71,157
February 20, 2009
654 Posts
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Jul 4, 2010, 7:28 pm

Just an friendly reminder that on 7/5/10; CA Lottery will officially start the Fantasy 5 Bonus Bucks; buy $5.00 Fantasy 5 to receive a coupon code to enter drawing; i.e.(3) winners of $10,000 and (12) winners of $1,000. The only draw back is there is no mail-in coupons, codes are entered via website, which means you will need to keep it in order to verify if your coupon is a winner. More details are on the CA Lottery website--I intend to win big timewith this game--GOOD LUCK TO MY FELLOW CA LOTTERY PLAYERS
Dollar419

Huntersville, NC
United States
Member #71,157
February 20, 2009
654 Posts
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Jul 5, 2010, 1:25 pm

Well, I went out and bought the $5.00 - Fantasy 5 this morning to receive my bonus buck code and did not receive the printed entry code--leave it to the CA Lottery to screw it up and also start the game on weird holiday--7/5/10 because I cannot contact the office to verify what is going on until 7/6/10; also I asked twice about it and two times they--lottery clerk said there wasn't a code coupon printed out when I purchased $5.00 Fantasy 5. Has any one else from Cali encounted this yet?
Eterion

Costa Mesa, CA
United States
Member #93,678
July 5, 2010
9 Posts
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Jul 5, 2010, 2:47 pm

Ugh Yes. I actually registered on this site because I did a Google search to see if other players ran into the same issue.

I get my F5 tickets at a liquor store near my house and although the owner is friendly, he does carry that shady type of attitude. Anyway, when I bought my $5 F5 ticket this morning (Monday 7/5/2010), no coupon came out and despite asking twice - the owner said that coupons stopped printing out. Thinking he might just be holding onto the coupon, I went to the CVS across the street where it had one of those self-service kiosks and bought myself a $5 QP F5 ticket...no coupon (the kiosk used to print out the draw coupons).

Way to go CA Lty! You spend prob thousands advertising this new promo only for it not to work. I plan on calling them tomorrow and seeing how they plan to resolve this situation.
Dollar419

Huntersville, NC
United States
Member #71,157
February 20, 2009
654 Posts
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Jul 5, 2010, 6:34 pm

Quote: Originally posted by Eterion on Jul 5, 2010
Ugh Yes. I actually registered on this site because I did a Google search to see if other players ran into the same issue.

I get my F5 tickets at a liquor store near my house and although the owner is friendly, he does carry that shady type of attitude. Anyway, when I bought my $5 F5 ticket this morning (Monday 7/5/2010), no coupon came out and despite asking twice - the owner said that coupons stopped printing out. Thinking he might just be holding onto the coupon, I went to the CVS across the street where it had one of those self-service kiosks and bought myself a $5 QP F5 ticket...no coupon (the kiosk used to print out the draw coupons).

Way to go CA Lty! You spend prob thousands advertising this new promo only for it not to work. I plan on calling them tomorrow and seeing how they plan to resolve this situation.

Thank you so much Eterion for replying back so soon; I am glad you decided to try the self kiosks @ CVS as well to see if it would generate a code coupon and obviously it didn't work as well. Also the clerks don't seem to be too aware of the F5 New Bonus Buck Code Coupons--POOR MARKETING FROM THE CA LOTTERY!! because they explain to me that--the 2nd Chance Coupons to mail into the Make Me a Millionaire Show stopped on 7/4/10 because the show was cancelled on 7/3/10; UGH SO FRUSTRATING--I will also call them tomorrow for a full explanation on why they screwed this up so badly--Keep me posted and GOOD LUCK TO YOU.
Eterion

Costa Mesa, CA
United States
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July 5, 2010
9 Posts
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Jul 5, 2010, 9:12 pm

Haha. I'll give them a call - its likely (and hopefully), we aren't the only two people who decided to try a promo on it's first day - so its possible they'll know of the situation when I call tomorrow. However, if you get to them before me, posting here the result of your chat would be much helpful =P.

I'm not really optimistic as to how CA-L intends to explain or even resolve this issue... I mean on one hand, I can understand if they're reluctant to issue the codes over the phone for players who didn't get their entry codes Monday, but on the other hand, a easy solution is to confirm that no codes were generated for ANY purchases on Monday, and just ask players to submit their winning/non-winning F5 tickets with the first valid date printed (would be 7/5 if bought on Monday), in order to receive whatever prize the ticket is valid for + a BB entry code per $5.

Ofcourse, its a government institution, so its unlikely logical sense, even if its that simple, will result in anything fruitful haha. Anyway, I'll keep you up to date!
Raven62

25

New Jersey
United States
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June 28, 2005
180,983 Posts
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Jul 5, 2010, 9:36 pm

The Lottery Retailer should have a Help Line they can Call when their is a Problem with the Games/Terminals.

A mind once stretched by a new idea never returns to its original dimensions!

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Eterion

Costa Mesa, CA
United States
Member #93,678
July 5, 2010
9 Posts
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Jul 5, 2010, 9:38 pm

Quote: Originally posted by Raven62 on Jul 5, 2010
The Lottery Retailer should have a Help Line they can Call when their is a Problem with the Games/Terminals.

7/5/10 (today) is considered a holiday for state workers (this includes CA-L officials/reps) and thus the help line was not staffed today.
Dollar419

Huntersville, NC
United States
Member #71,157
February 20, 2009
654 Posts
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Jul 6, 2010, 1:48 pm

Quote: Originally posted by Eterion on Jul 5, 2010
Haha. I'll give them a call - its likely (and hopefully), we aren't the only two people who decided to try a promo on it's first day - so its possible they'll know of the situation when I call tomorrow. However, if you get to them before me, posting here the result of your chat would be much helpful =P.

I'm not really optimistic as to how CA-L intends to explain or even resolve this issue... I mean on one hand, I can understand if they're reluctant to issue the codes over the phone for players who didn't get their entry codes Monday, but on the other hand, a easy solution is to confirm that no codes were generated for ANY purchases on Monday, and just ask players to submit their winning/non-winning F5 tickets with the first valid date printed (would be 7/5 if bought on Monday), in order to receive whatever prize the ticket is valid for + a BB entry code per $5.

Ofcourse, its a government institution, so its unlikely logical sense, even if its that simple, will result in anything fruitful haha. Anyway, I'll keep you up to date!

I just called the CA Lottery Hot Line number and based on the waiting time, they must have a high volume of calls regarding the disaster with the F5 Bonus Buck Coupon; Anyway, I spoke with Martina who took my name and number to call back to follow-up why I didn't receive my coupon-obviously she knew because I said I didn't receive my code coupon-7/5/10 and she said they are working on why they did not print out accordingly; did you speak to anyone there yet?? Please keep me posted and I think your idea is excellent; they should let us log in the non-winning F5 tickets from 7/5/10 to verify at least we spend $5.00 without properly receiving a code coupon. Some heads need to rolll on this mistake!!!
Eterion

Costa Mesa, CA
United States
Member #93,678
July 5, 2010
9 Posts
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Jul 6, 2010, 2:28 pm

Quote: Originally posted by Dollar419 on Jul 6, 2010
I just called the CA Lottery Hot Line number and based on the waiting time, they must have a high volume of calls regarding the disaster with the F5 Bonus Buck Coupon; Anyway, I spoke with Martina who took my name and number to call back to follow-up why I didn't receive my coupon-obviously she knew because I said I didn't receive my code coupon-7/5/10 and she said they are working on why they did not print out accordingly; did you speak to anyone there yet?? Please keep me posted and I think your idea is excellent; they should let us log in the non-winning F5 tickets from 7/5/10 to verify at least we spend $5.00 without properly receiving a code coupon. Some heads need to rolll on this mistake!!!

Dollar419 -

Hey! So I called the hotline this morning and spoke to a Johnny, who also took my name and number and said he would send my info up to his supervisor. He confirmed that none of the Bonus Bucks codes printed Monday for anyone. I'm looking at my F5 coupon and other than a few numbers at the bottom that look pretty much identical to other F5 tickets... not sure how they would "validate" if we actually bought tickets unless we're expected to mail them in.

In any case, I haven't received a callback yet... but I am hoping to hear something soon, since the weekly prize drawings do look quite enticing! I'll keep you in the loop, thanks for your update!
TigerAngel

california
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Member #23,474
October 13, 2005
659 Posts
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Jul 6, 2010, 2:53 pm

I don't know why they don't just use the code # on the ticket itself and save paper and $. I bought tickets yesterday the 5th and got no coupon either.

"if you can hold it in your mind, you can hold it in your hand"
azares

san diego
United States
Member #68,235
December 16, 2008
97 Posts
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Jul 6, 2010, 10:39 pm

Quote: Originally posted by TigerAngel on Jul 6, 2010
I don't know why they don't just use the code # on the ticket itself and save paper and $. I bought tickets yesterday the 5th and got no coupon either.

Why don't you file complaint with Federal Trade Comission for false and misleading advertisement. That will really get Califonia Lottery Commission attention.
TigerAngel

california
United States
Member #23,474
October 13, 2005
659 Posts
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Jul 6, 2010, 11:09 pm

Ok, I just posted my code on the website for the coupon I got with todays ticket. The directions there says 'If you purchased on the 5th and didn't get a coupon with the code to enter on the website THEN hang onto your tickets and check the website by the end of the week for instructions on how to enter the contest with July 5th tickets without coupons'.

So there you have it. Guess you are all busy on the website right now.

@azares, I don't sweat the small stuff. p.s., it's mostly small stuff...

"if you can hold it in your mind, you can hold it in your hand"
Eterion

Costa Mesa, CA
United States
Member #93,678
July 5, 2010
9 Posts
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Jul 7, 2010, 7:30 pm

Okay UPDATE #2 :

A rep from CA Lottery called me today (gosh I was hoping it was something else... haha, but knew it was a callback due to the 7/5 Bonus Bucks glitch).

Anyway she advised to hold onto the F5 tickets as there will a option on the website this Friday to enter the serial numbers on your ticket to generate a entry.
Eterion

Costa Mesa, CA
United States
Member #93,678
July 5, 2010
9 Posts
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Jul 10, 2010, 2:56 pm

Seriously this incident is pure fail lol. I was instructed to enter the serial numbers on my tickets onto their website Friday morning (which I did), and was told the codes would be mailed to me... come Saturday and I still don't see anything. Figures, rely on the State of California to get something right and they always find a way to mess it up. haha
TigerAngel

california
United States
Member #23,474
October 13, 2005
659 Posts
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Jul 10, 2010, 8:34 pm

Quote: Originally posted by Eterion on Jul 10, 2010
Seriously this incident is pure fail lol. I was instructed to enter the serial numbers on my tickets onto their website Friday morning (which I did), and was told the codes would be mailed to me... come Saturday and I still don't see anything. Figures, rely on the State of California to get something right and they always find a way to mess it up. haha

Yeah, I just entered my July 5 serial #s. Site said "we will send it to you"- - meaning codes to enter. Nothing yet, been checking my email. 11:59 tonight is the deadline I believe for this weeks entries.

"if you can hold it in your mind, you can hold it in your hand"