I am a problem gamer and I have excluded myself from most casinos. Now I find myself hanging out in our local store playing scratch offs all day. As such, I play so much, I am like the cops in that I get free coffee from the store.
I understand the frustration some of us may have with the clerks getting their bets wrong but if you consider what these people do and for how much, you would be either in awe or be very angry.
Heres some of the things they need to do for the little they get paid for:
1. Manage inventory, specially from the pilferers. They come on all shades and sizes from those who just walks out with the merchandise to those who gets 2 and pays for 1. The clerks are very vulnerable when they are doing lottery. So they maybe working on your numbers but also thinking about the guy who just walked in or out.
2. Manage the POS and make sure they don't get short at the end of the day. For the lottery it gets tricky as multiple orders are barked on them, purchases or redemptions, making change. Theres so many chances to make mistakes.
3. Maintain the facility. Sometimes this involves saying no to others on toilet use and getting racist remarks for that.
4. Constantly interact with customers of all types who are in all kinds of disposition. Most are friendly, decent and polite. Some not so much.
And for these they are paid for what? In my store's case not a lot, pittance, not even $10 an hour with no benefits, no health insurance, no social sec/medicare. ALL CASH. And then we wonder why our institutions are in trouble. Its because we have so many small businesses, some in business for decades who are not putting $$$ into the system.
Yet these people still have dreams. They like to get into college and apply for jobs their customers have. Sometimes they ask me what they could qualify for. If I could be honest with them, I would tell me them they can easily be managers anywhere.