Should Camelot Pay These "Jackpot Winners"?Prev Topic Next Topic

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Should lottery players be penalized for technical glitches

Yes - not the lottery's fault there was a glitch

[ 4 ]

[ 14.3% ]

No - not the couple's fault there was a glitch

[ 9 ]

[ 32.1% ]

Not sure but they should be given a consolation

[ 0 ]

[ 0.0% ]

This was probably user error, they deserve nothing

[ 9 ]

[ 32.1% ]

The app company should be made to pay the couple

[ 6 ]

[ 21.4% ]

Total valid votes

[ 28 ]

Discarded votes

[ 3 ]

RJOh

100

mid-Ohio
United States
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March 24, 2001
20,272 Posts
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Jan 2, 2016, 1:42 pm

The facts are these losers learned a valuable lesson though I doubt they will ever have another chance to use it. Maybe others will learn from their mistake.

* you don't need to buy every combination, just the winning ones *
thebizdude

United States
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October 13, 2015
135 Posts
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Jan 2, 2016, 1:56 pm

I saw some other articles on Camelot. A lot of people are threatening to boycott them because they recently changed their matrix and doubled their line price (sounds familiar). Any publicity is good publicity for them right now.

Interesting thing (assuming they're talking about Lotto) is they cap the JP at $50M Euro and resort to 5/59 (rather than 6/59) to determine the winner.
HoLeeKau

Idaho
United States
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July 17, 2010
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Jan 2, 2016, 2:12 pm

Quote: Originally posted by RJOh on Jan 2, 2016
If they had brought tickets before at cut-off times without enough funds this had probably happened to them before and because the numbers were losers they never complained, they probably considered themselves lucky since the numbers were good for the next drawing.

Or they didn't notice those tickets were for the next draw and just threw them away when they didn't win on the drawing they thought they were for . . .
Stack47

Kentucky
United States
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February 14, 2006
10,301 Posts
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Jan 2, 2016, 5:07 pm

Quote: Originally posted by Teddi on Jan 2, 2016
I'm afraid I can't agree with your premise. Viruses aren't a reason not to use a computer. Accidents aren't a reason not to drive a car. ATM malfunctions aren't a reason not to use a debit card.

Do you have any idea how many times GPS has sent me around in circles, or to a wrong address? And yet, the positives still outweigh the negatives. I don't think occasional issues are reason enough to go back to living in the dark ages. LP is filled with stories of the horrors of directly buying a ticket from an approved vendor or getting a ticket from the lottery machines.

One way doesn't seem to be any better than the other. Both presents problems and challenges. The key is that the companies do their parts so that the situation doesn't repeat itself.

For starters it's not new technology; it's been in the UK and other European Countries for years. It's been in the U.S. for years too, but in other forms of gambling. We can legally bet on horse races and the process and rules are probably exactly the same. The software allows me to bet on any race, on any horse, and on any type of bet for amounts from 10 cents to $100 providing I have the necessary funds in my account.

It's obvious the rules prevent players from playing on credit and without it, the couple didn't actually purchase a ticket before the deadline.
Stack47

Kentucky
United States
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Jan 2, 2016, 5:21 pm

Quote: Originally posted by RJOh on Jan 2, 2016
If they had brought tickets before at cut-off times without enough funds this had probably happened to them before and because the numbers were losers they never complained, they probably considered themselves lucky since the numbers were good for the next drawing.

They tried to buy a ticket before the cut-off time, but couldn't because they didn't have enough funds in their account. Just the fact they didn't know they didn't have enough funds suggest they didn't understand what they were doing.
RJOh

100

mid-Ohio
United States
Member #9
March 24, 2001
20,272 Posts
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Jan 2, 2016, 5:25 pm

Quote: Originally posted by HoLeeKau on Jan 2, 2016
Or they didn't notice those tickets were for the next draw and just threw them away when they didn't win on the drawing they thought they were for . . .

Could be after all lots of great prizes go unclaimed. Could be those winners checked the wrong drawing and thought they lost and threw away their winning tickets.

* you don't need to buy every combination, just the winning ones *
KY Floyd

NY
United States
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October 16, 2005
4,771 Posts
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Jan 2, 2016, 6:08 pm

"The couple chose to go with QP."

The articles I've seen say they used a separate app to generate random numbers and then played them. Even if that's incorrect it's irrelevant, because the confirmation of the transaction comes in an email. If the app confirmed the numbers they wanted to play it seems to have just been confirming their request to play those numbers. The only information I can find indicates that the problem is almost certainly due to their own failure to understand the system and use properly before the deadline.
Stack47

Kentucky
United States
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February 14, 2006
10,301 Posts
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Jan 2, 2016, 8:05 pm

Quote: Originally posted by KY Floyd on Jan 2, 2016
"The couple chose to go with QP."

The articles I've seen say they used a separate app to generate random numbers and then played them. Even if that's incorrect it's irrelevant, because the confirmation of the transaction comes in an email. If the app confirmed the numbers they wanted to play it seems to have just been confirming their request to play those numbers. The only information I can find indicates that the problem is almost certainly due to their own failure to understand the system and use properly before the deadline.

"Even if that's incorrect it's irrelevant, because the confirmation of the transaction comes in an email."

When I pay an bill online, I get an immediate conformation, but with some, it takes a couple hours before it's deducted from my account and a couple days with others. The transaction was voided because of insufficient funds no matter when it was made.
Saylorgirl

Indiana
United States
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June 13, 2012
595 Posts
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Jan 3, 2016, 7:31 am

Quote: Originally posted by Stack47 on Jan 2, 2016
"Even if that's incorrect it's irrelevant, because the confirmation of the transaction comes in an email."

When I pay an bill online, I get an immediate conformation, but with some, it takes a couple hours before it's deducted from my account and a couple days with others. The transaction was voided because of insufficient funds no matter when it was made.

I agree! No money to pay the piper no tickets! By the time they put money in the account and tried again the deadline was passed. No money for them.... Moral of this story is do not wait until the last minute to purchase your tickets and always check your money balance first! Good luck to them in the future it has to be very painful!
Teddi

United States
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May 13, 2013
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Jan 4, 2016, 7:59 pm

Quote: Originally posted by RJOh on Jan 2, 2016
Could be after all lots of great prizes go unclaimed. Could be those winners checked the wrong drawing and thought they lost and threw away their winning tickets.

Do you think that's true for US lotteries? I've never gambled online so that might be true. All I know is the cashiers are always good at telling me when i've missed the cut off. I don't have the opportunity to accidentally buy a ticket for a different drawing.

Maybe the apps need to have a big bright flashing warning if you try to buy a ticket after the cut off. Would be a shame if this happens again with another elderly person.

I too would prefer Cersei Lannister to Tiny Hands. She always pays her debts, hasn't filed 6 bankruptcies and is educated enough to know Nambia isn't a country.
BobP

Dump Water Florida
United States
Member #380
June 5, 2002
3,574 Posts
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Jan 5, 2016, 3:24 am

IMHP both Camelot and the app company should conduct an investigation and let both their customer and general public know exactly what happened here. If nothing else, it's an educational moment.

BobP
myturn

Bondi Junction
Australia
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December 24, 2007
1,102 Posts
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Jan 5, 2016, 6:04 am

Quote: Originally posted by RJOh on Jan 1, 2016
Similar things have happened in the US but they aren't glitches and drawings the tickets are good for are printed on the tickets regardless which drawing the players intended.

It's the obligation of players to know the cut off time and not buy tickets at that time if they care about which drawing they are playing. If those numbers had come up the next drawing, I doubt they would have refused the winnings because they were intending to play in the earlier drawing.

GI

Devastated: The couple thought they would be seeing in the New Year as millionaires when they chose all six winning numbers using the Lotto mobile app but Camelot told them they had no record of the transaction

We all get a lot out of lotteries!
butch2030

The KEY ingredient is Combos & Patterns

Elgin, IL
United States
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Jan 5, 2016, 9:35 am

Quote: Originally posted by myturn on Jan 5, 2016
GI

Devastated: The couple thought they would be seeing in the New Year as millionaires when they chose all six winning numbers using the Lotto mobile app but Camelot told them they had no record of the transaction

The whole thing sounds a little Hooey. They buy a ticket via a phone app supposedly before the cut off. They were informed by the app that the purchase didn't go through due to Non Sufficient Funds. They claim to make a deposit into their acct & the app says their purchase went through. I don't know about banks over there, but ours are not open at 7:30 PM, & if you make a deposit, it will show as pending until the following day after the bank verifies the funds. We do not have enough info on the app..... Did the app record the time of the original purchase when they first tried to purchase the ticket, & when it was determined to be NSF was it suspended until the funds were available after the drawing? As far as I am concerned, they tried to buy a ticket without sufficient funds. The problem was theirs.............. If the lottery didn't have any transaction of the purchase before the drawing, that's the couples fault. They cannot blame the lottery for their stupidity. They can try to go after the app. But here again, when did the funds actually clear their account after they made their deposit. And, does the app keep the time in their systems when the original purchase was enter prior to notification of the NSF. If so, after the replacement funds were finally verified, did the ticket carry the time of the original when they first tried to buy the ticket even though the actual drawing 5 hours before. This is what happens to people who try to buy ANYTHING with NSF. Excuse me, but when I buy something, I make sure I have enough money in my acct to cover the purchase. And, I always know when my acct gets below $2.00(U.S.). Enough said. Here we go again with Forrest Gump. Stupid is what Stupid does..................... If the above couple is looking for pity, they will not get any from me...................
Teddi

United States
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May 13, 2013
1,394 Posts
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Jan 5, 2016, 2:48 pm

Quote: Originally posted by butch2030 on Jan 5, 2016
The whole thing sounds a little Hooey. They buy a ticket via a phone app supposedly before the cut off. They were informed by the app that the purchase didn't go through due to Non Sufficient Funds. They claim to make a deposit into their acct & the app says their purchase went through. I don't know about banks over there, but ours are not open at 7:30 PM, & if you make a deposit, it will show as pending until the following day after the bank verifies the funds. We do not have enough info on the app..... Did the app record the time of the original purchase when they first tried to purchase the ticket, & when it was determined to be NSF was it suspended until the funds were available after the drawing? As far as I am concerned, they tried to buy a ticket without sufficient funds. The problem was theirs.............. If the lottery didn't have any transaction of the purchase before the drawing, that's the couples fault. They cannot blame the lottery for their stupidity. They can try to go after the app. But here again, when did the funds actually clear their account after they made their deposit. And, does the app keep the time in their systems when the original purchase was enter prior to notification of the NSF. If so, after the replacement funds were finally verified, did the ticket carry the time of the original when they first tried to buy the ticket even though the actual drawing 5 hours before. This is what happens to people who try to buy ANYTHING with NSF. Excuse me, but when I buy something, I make sure I have enough money in my acct to cover the purchase. And, I always know when my acct gets below $2.00(U.S.). Enough said. Here we go again with Forrest Gump. Stupid is what Stupid does..................... If the above couple is looking for pity, they will not get any from me...................

I don't know who you're banking with but it's a bank that needs to come into the 21st century. When I deposit funds, they are available immediately. And that's been with 3 different banks. Anything that gets put into my accounts via any means I choose, regardless of what time I make the deposit is immediately available for use.

However, bank deposits have nothing to do with this. The funds were deposited into this program from the purpose of buying tickets. It has absolutely nothing to do with what's happening at the bank end. If the funds never made it to the app until the next day, then they wouldn't have been able to buy the ticket. They bought the ticket so your issue about when deposits are made available is moot.

I too would prefer Cersei Lannister to Tiny Hands. She always pays her debts, hasn't filed 6 bankruptcies and is educated enough to know Nambia isn't a country.
Ron5995

Wyomissing, PA
United States
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November 15, 2014
481 Posts
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Jan 5, 2016, 3:27 pm

Quote: Originally posted by MaximumMillions on Jan 1, 2016
Maybe the app glitched, as happens all the time.

Personally, I don't understand people cutting it that close. Sure I've entered a ticket 20min before cut-off, but never closer. I'd go insane over losing outt on a jackpot because the ticket didn't get through.

So no, I don't think they should py. I think they should pay people who play from a vacation ou of the borders though

This! Apps, by and large, are garbage. And it's not just recreational sites with faulty apps, many banks and credit card apps are glitchy too. A common issue is lack of detail / delayed updating. Also, version and hardware differences which can cause apps to act wonky. I use a well known, large on-line bank, and their website updates account balances nearly immediately while their app often doesn't.

As for the couple, they'll likely come up empty. What works against their argument is the lack of funds they had when first attempting to purchase the ticket. Regardless, lotteries and other gambling establishments near never pay out when there's even a question of a ticket / machine being faulty.

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