Greetings Professor Dolph:
First sorry for the delay in answer you,but my English level is not good, and it is very hard work for me
that I well understood.
(I have the impression that if I had tried my problem with you personally from the beginning, this sad affair
had not happened).
I'll tell you "my" truth. (Because the real truth is composed of several truths, not one).
I purchased your product for two or three years.I leave to use the software, and-as I often do-I gave
format the computer where I installed a copy of your program.When a few days ago I tried to use it for a
statistics, found that doesn´t work.Then, I thought maybe it was installed in my other computer which had
installed the registered copy of "LONA." It doesn´t worked too.
It was not my intention to have 2 copies of your program, I just wanted one that worked.In addition,
this software isn´t cheap.You are know there is software with a price of 20 dólars.No is the case of
I writed by e-mail to the Administrator of your company on 27 September this year.The same day, a few
minutes after,your administrator answered me: "You have successfully installed on your computer LONA".
After paying the high price of software, you may understand my indignation.Un user tries
contact the company that has paid a product because you can not use it, and told that the product
works well (when it is not true).
The same day 27, I return to write another e-mail, telling them that I have installed again the software and
program still don´t work.No answer from your company.
4 hours later I return them to send another e-mail, asking you from help.I say that perhaps there is a problem
with the program that checks the authenticity of software.No response from your company,again.
On day 28, (and this is my fourth e-mail), my anger is increasing more and more and I tell you if you are
doing something to fix my problem, and I say I can not support injustice.I attached a document with a
screen that displays the error message, when I open the program.
With no response to you to 3 of my e-mails, I decided to open a post in which I express my
dissatisfaction with this sorry affair.
Another user ,presents the same case as mine,(when the computer is formatted y When your company does not
send the user another "key" because you think that the software works Ok).But the reality is that when
the user installs the program after the formatting, the program says it is not a authentic
registration number.This user is also felt very frustrated,like I.
After opening the post, you answer.You say me pirate and I tried to steal you.At the end of the post,
almost like alms to a beggar, you told there is a minimum error rate in your anti pirate program
and can download a new copy of the program, and you not want to hear from me again, never more.(In an
I am so angry at that time I sent an e-mail, resigning to the program.This is why I dont want the
program,Profesor Dolph.For the indignation i feel in that moment, I do not want to use this software
anymore, (It is because of it that I say to your administrator that I do not want the software).For the way to
talk me,in the last e-mail to me.
How do you think, Professor Dolph, I felt that moment?. I would say, like dirt.
I have spent a considerable amount of money in your program, (I trust in you), and you tell me: "my
software works well" (not true), and I am a pirate and a steal you.I want you know that I am a
honest person with a great sense of justice.I have wife and two children, and a life of work;
also I am wrong sometimes as any person.
I have many computer programs, of course all legally acquired, ("Smart Luck", "Saliu
software "," Stonito Software "," Magic Lotus ") and many more programs like this. I have never had a
similar problem to which I had with you.
When I formatted the computer, I again have to install all the others programs without problem.
Indeed, if ever I have addressed them, I was treated in a very polite way .The person that answer the
e-mails in "LONA", maybe should be more polite and ALWAYS answer the customers who send e-
mails.Perhaps then not be published disenchanted users posts in the forums.
Now my part of apologies.In any way,I wanted to hurt with my post.I was only very defrauded by you and wanted
that someone was helping myself. I wanted helplessness for not being able to enjoy a software I paid.If you or
someone more has offended by my words,my major excuses to you.
If I must open another treat in the post for to ask for excuses,I´ll do it.
I only want you understand my behavior, which probably has not been adapted.