|Posted: August 17, 2009, 5:49 pm - IP Logged|
This is why I usually buy the mistakes. Depends.
Not sure why the ticket would be free. Publix always gives you the grocery item for free if it's scanned incorrectly, but a Lotto ticket? All Florida Lotto tickets can be canceled simply by putting the ticket in the terminal. Takes a couple of seconds. Then it prints in big black letters CANCELLED (not true for PB tickets, which cannot be canceled) It must be canceled within 2 hours at the same terminal and, of course, before the drawing. Not sure why it would have to be sold to a clerk.
Well, it certainly is a nice story. Nice for the winner, that is.
I would guess that the ticket was free because Publix understands customer service. A customer asked a Publix employee to have the terminal generate a ticket, and that creates a contract to buy the number of tickets requested, and pay for them. An implied part of the contract is that Publix won't do anything to reduce the value of the ticket that the customer is buying. If something causes the clerk to fail at doing what that contract calls for it's up to Publix to make good on the contract. If the customer chose their own numbers, only one ticket with those numbers was issued and the customer got it, then Publix fulfilled their part of the contract. If two tickest are generated with the same numbers, the potential value of the first ticket is reduced by as much as half. The logical remedy is to fulfill the contract by simply giving the customer both tickets. OTOH, if the customer asked for a QP and for some reason the clerk generates two, which one should the customer get? Which one was issued by mistake? The legal argument isn't as clear, but simply giving the customer both tickest is a simple solution.
There's no guarantee that a customer would win if the legal argument was presented in an actual court case, and I've got no idea if Publix has even considered the possible legal issues, but how much does it cost them to simply have a policy that tickets printed in error while fulfilling a customer's request will be given to the customer at no charge?